FUTURE OF HEALTHCARE

Customer Operations in Healthcare

October 21, 2021

Customer Operations in Healthcare

This whitepaper reveals the role of customer operations in helping healthcare organizations deliver top-notch patient experiences, control costs, and boost efficiency — highlighting the key pillars top performers use to attain their service and back-office objectives.

Spotlight

Willis-Knighton Health System

Willis-Knighton Health System, headquartered in Shreveport, Louisiana, is a not-for-profit community healthcare corporation with four general acute care hospitals and affiliate relationships with several rural hospitals. It is the largest nongovernmental employer in the region, employing more than 6,500 people.

OTHER WHITEPAPERS
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Reimagining the Healthcare Digital Experience

whitePaper | December 22, 2022

In seven taps taking less than fifteen seconds your customized coffee order is being prepared and will be waiting with your name on it at the shop down the block. In four taps your favorite sandwich is being driven to your office. One button click on your TV remote fills the screen with hundreds.

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Reimagine Organizational Structure, Culture, and the Health of Your People

whitePaper | May 28, 2021

Hospitals and health systems need the flexibility to examine and reassess their organizational culture, build resilience, and remain hyper-vigilant in keeping staff healthy and safe. This best practice guide outlines ways for hospitals and health systems to adapt their culture to ensure the job satisfaction, wellness and empowerment of their people.

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Minimizing Luck in Study Feasibility

whitePaper | June 16, 2022

Study feasibility is a fundamental contributor to the overall success of a clinical development program. However, selecting the right countries, sites and investigators and starting

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Keeping Patient Data Secure in the Cloud

whitePaper | December 3, 2022

In the past three decades, cloud computing as we now know it has undergone many changes. Long gone are the days where large corporations had a single off-site server parsing data. Today, businesses of all sizes are embracing the cloud for storage to services and beyond.

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Top Priorities for Health Leaders 2022-2023

whitePaper | August 4, 2022

There has never been a time in the history of the U.S. healthcare system in which the leaders of hospitals, medical groups, and health systems have faced a broader range of pressures of all kindspolicy,

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The Demand for Quality Insights and the Promise of Data Curation Services

whitePaper | September 22, 2022

Nearly lost in the dense fog of the pandemic is the overarching reality that healthcare is experiencing a tsunami of change.

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Spotlight

Willis-Knighton Health System

Willis-Knighton Health System, headquartered in Shreveport, Louisiana, is a not-for-profit community healthcare corporation with four general acute care hospitals and affiliate relationships with several rural hospitals. It is the largest nongovernmental employer in the region, employing more than 6,500 people.

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