FUTURE OF HEALTHCARE

Customer Operations in Healthcare

October 21, 2021

Customer Operations in Healthcare

This whitepaper reveals the role of customer operations in helping healthcare organizations deliver top-notch patient experiences, control costs, and boost efficiency — highlighting the key pillars top performers use to attain their service and back-office objectives.

Spotlight

Lifespan

Lifespan, Rhode Island's first health system, was founded in 1994 by Rhode Island Hospital and The Miriam Hospital. A comprehensive, integrated, academic health system, Lifespan’s present partners also include RI Hospital’s Hasbro Children's Hospital , Bradley Hospital, and Newport Hospital. A not-for-profit organization, Lifespan is overseen by a board of volunteer community leaders who are guided by its mission to improve the health status of the people it serves in Rhode Island and New England through the provision of customer friendly, geographically accessible and high value services.

OTHER WHITEPAPERS
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working together to improve health and social care for all

whitePaper | February 11, 2022

We are living through the greatest challenge our health and care system has ever faced. The Coronavirus (Covid-19) pandemic caused an unprecedented external shock,

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Reimagine Organizational Structure, Culture, and the Health of Your People

whitePaper | May 28, 2021

Hospitals and health systems need the flexibility to examine and reassess their organizational culture, build resilience, and remain hyper-vigilant in keeping staff healthy and safe. This best practice guide outlines ways for hospitals and health systems to adapt their culture to ensure the job satisfaction, wellness and empowerment of their people.

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Smarter Workflows and Technology to Improve Care Management Outcomes

whitePaper | December 6, 2021

Do you struggle to deliver efficient, effective care management services? If you answered yes, you're not alone. But don't let outdated processes, insufficient technology tools and tedious manual processes hamper your efforts.

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Empower Providers to Deliver Better Experiences through Digitization

whitePaper | February 15, 2022

Healthcare providers are striving to deliver better experiences, all while dealing with a variety of interconnected pressures. But to quickly adapt to the changing world around them while delivering excellent experiences, providers must face challenges and digital solutions in a more holistic way. Streamlined healthcare workflows, connected data, and connected teams free up more time for patient care. Learn more on how ServiceNow enables innovation and operational excellence, leading to a better patient experience.

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7 Steps to Help Prevent Ransomware Attacks against Healthcare Delivery Organizations

whitePaper | November 17, 2021

Nearly every healthcare provider has been hit by ransomware, and the onslaught continues unabated, now affecting patient care with once-unimaginable patient-care consequences. This whitepaper, crafted with healthcare CISOs, details seven critical areas to defend or recover from ransomware attacks. Its pragmatic approach helps ensure business operations and patient care while giving risk teams the tools to manage third parties and other systems involved in business and clinical value chains.

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It’s Time to Rethink the Benchmarks of Health Behavior

whitePaper | September 27, 2021

Employer wellness programs are supposed to reduce healthcare costs, but many are failing because they focus on the wrong benchmarks. To create lasting change, wellness programs need to combine data insights with actionable steps.

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Spotlight

Lifespan

Lifespan, Rhode Island's first health system, was founded in 1994 by Rhode Island Hospital and The Miriam Hospital. A comprehensive, integrated, academic health system, Lifespan’s present partners also include RI Hospital’s Hasbro Children's Hospital , Bradley Hospital, and Newport Hospital. A not-for-profit organization, Lifespan is overseen by a board of volunteer community leaders who are guided by its mission to improve the health status of the people it serves in Rhode Island and New England through the provision of customer friendly, geographically accessible and high value services.

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