WHAT HEALTHCARE CEOS MUST MEASURE FOR BETTER CUSTOMER EXPERIENCES

December 12, 2018

Health insurers have traditionally focused on financial and operational metrics when measuring enterprise performance, especially at the most senior levels of the organizations. Yet as customer experience efforts become more of an enterprise priority, customer perception metrics are critical. There are four metrics to consider when measuring customer perception: customer satisfaction, likelihood to stay/purchase again, ease of doing business, and willingness to recommend measured as a Net Promoter Score (NPS)®.1 There are also new metrics, such as emotion or even customized perception measures.

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Integrity Home Care

Our mission is to cultivate a Christian-based environment in which we can identify and meet the home care needs of our clients and the career needs of our employees with unmatched skill, compassion and integrity. Integrity Home Care offers a full range of services from Companion Care to Skilled Nursing Care! A few hours a day to around-the-clock care, Integrity provides services for people of all ages from Pediatrics to Geriatrics…

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The COVID-19 pandemic has taken a toll on all of us, and healthcare professionals (HCPs) in particular are carrying the weight of the ongoing crisis.

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RPA in Healthcare: The Areas for Automation

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Medical Device Cybersecurity: Trends and Predictions

whitePaper | May 2, 2022

Medical device cybersecurity is getting more attention than ever before. There are several reasons for this. New regulations, the SBOM initiative, and President's Biden’s executive order and subsequent request from Congress for a 14% increase in budget for supply chain and cybersecurity

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working together to improve health and social care for all

whitePaper | February 11, 2022

We are living through the greatest challenge our health and care system has ever faced. The Coronavirus (Covid-19) pandemic caused an unprecedented external shock,

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Unlocking intelligence for better experiences, better insights, and better care

whitePaper | September 19, 2022

The volume of data and its pace of accumulation is only increasing. Almost every day, up to 2.5 quintillion bytes of data is created by humans, edge, IOT devices, and machines, according to Domo.

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Spotlight

Integrity Home Care

Our mission is to cultivate a Christian-based environment in which we can identify and meet the home care needs of our clients and the career needs of our employees with unmatched skill, compassion and integrity. Integrity Home Care offers a full range of services from Companion Care to Skilled Nursing Care! A few hours a day to around-the-clock care, Integrity provides services for people of all ages from Pediatrics to Geriatrics…

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