Technology and data-driven decisions are driving best practices for patient collections

December 27, 2018

HFMA surveyed healthcare leaders at the Annual National Institute (ANI) in June 2017 on the use of patient portals and business processes for pre-and post-service patient collections. Conversational interviews also touched on how organizations are using data analytics to support patient financial responsibilities and transactions, such as automating charity applications, estimates of patient care, online bill payment, scheduling, and patient statements with personalized data-driven alerts.

Spotlight

Jamaica Hospital

Established in 1891 in a rented four-bedroom home in Jamaica, Queens, Jamaica Hospital Medical Center’s growth has been remarkable. Through commitment to our mission and collaboration with community residents, businesses and other groups we have strengthened and expanded the hospital’s services. Today Jamaica Hospital is a 431-bed, fully accredited community teaching hospital with a large network of community-based ambulatory care centers. JHMC offers a full array of acute inpatient, rehabilitation and mental health services, and one of the busiest ER-Trauma Centers in the Region.

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