2020 CCD Methodology

June 24, 2019

Many of our customers want to know more about provider quality and cost-efficiency. To help provide Cigna customers with relevant information to make their own health care decisions, we evaluate provider quality and cost-efficiency information at the specialty level by using a methodology consistent with national standards and incorporating provider feedback on contracted providers in 21 specialty types. In addition, groups who meet Cigna’s specific quality and cost-efficiency criteria can receive the Cigna Care Designation (CCD) which may also be utilized as part of a tiered benefit plan option. This whitepaper explains the methodology used to measure the quality and cost-efficiency results of individual providers at the specialty level and how the criteria are met for a group to achieve CCD, as well as provide details regarding the profile information used on the provider directory displays.

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