The Lifetime Value of Patient Loyalty

September 7, 2018

Patient satisfaction is currently treated as one proxy for the quality of care a patient receives. Admittedly subjective, satisfaction survey scores are nonetheless put to all kinds of concrete purposes, from reimbursement to performance pay. While satisfaction scores undoubtedly help gauge the experience of a single episode of care, they ultimately fall short of a larger, more important goal: to get patients to see the health system and its providers in a spirit of long-term partnership and collaboration—not just from scheduling to billing, but from year to year and decade to decade.

Spotlight

InVivoLink

InVivoLink is a rapidly emerging health care technology company based in Nashville, Tn. Our care management platform optimizes care delivery for orthopedic and spine procedures. InVivoLink promotes collaboration between hospitals and physicians by providing episodic data on cost, quality, and performance. InVivoLink’s comprehensive implant registry tracks outcomes and cost data to reduce physician-preference item spend. With enterprise analytics and a patient engagement portal that empowers recovery, InVivoLink has pioneered an evidence-based technology that advances clinical excellence.

OTHER WHITEPAPERS
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Charting a Course to Sustainable Healthcare and Finance in the Asia-Pacific

whitePaper | October 12, 2021

This report provides solutions to help establish a sustainable healthcare system design in the region and delves into the care pathways for thelife-course immunity strength and well- being, physically, mentally and financially.

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Smarter Workflows and Technology to Improve Care Management Outcomes

whitePaper | December 6, 2021

Do you struggle to deliver efficient, effective care management services? If you answered yes, you're not alone. But don't let outdated processes, insufficient technology tools and tedious manual processes hamper your efforts.

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Mandated ADT Notification: How Frontline Teams Use CMS To Improve Care

whitePaper | April 9, 2021

Clear and constant communication is a vital ingredient to any well-functioning healthcare system. Making sure physicians are alerted when patients need and receive care, and keeping patients informed about their own treatment improves health outcomes and saves time. Learn about the key role that alert notifications for ADT plays in that process.

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7 Steps to Help Prevent Ransomware Attacks against Healthcare Delivery Organizations

whitePaper | November 17, 2021

Nearly every healthcare provider has been hit by ransomware, and the onslaught continues unabated, now affecting patient care with once-unimaginable patient-care consequences. This whitepaper, crafted with healthcare CISOs, details seven critical areas to defend or recover from ransomware attacks. Its pragmatic approach helps ensure business operations and patient care while giving risk teams the tools to manage third parties and other systems involved in business and clinical value chains.

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How healthcare organizations tackled challenges with Google Cloud

whitePaper | April 26, 2021

In this paper, explore how to tackle data interoperability challenges, stringent regulations, security requirements, and growing patient expectations in healthcare with Google Cloud. Open now to see four case studies and follow along on the organizations’ challenges, solutions, benefits and final results.

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Rethinking Indicators of Project Success in Healthcare

whitePaper | March 4, 2020

Health leaders must understand the benefits of their investments in performance improvement projects and the impact on the organization. The traditional approach is most often to measure ROI (return on investment) and, while clearly measurable, is most often related to cost savings or increased revenue and can leave you with an incomplete story. Incorporating VOI (value on investment) enables you to quantify the intangible benefits of your projects and activities making the combination of the two a more robust indicator of project success.

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Spotlight

InVivoLink

InVivoLink is a rapidly emerging health care technology company based in Nashville, Tn. Our care management platform optimizes care delivery for orthopedic and spine procedures. InVivoLink promotes collaboration between hospitals and physicians by providing episodic data on cost, quality, and performance. InVivoLink’s comprehensive implant registry tracks outcomes and cost data to reduce physician-preference item spend. With enterprise analytics and a patient engagement portal that empowers recovery, InVivoLink has pioneered an evidence-based technology that advances clinical excellence.

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