The Lifetime Value of Patient Loyalty

September 7, 2018

Patient satisfaction is currently treated as one proxy for the quality of care a patient receives. Admittedly subjective, satisfaction survey scores are nonetheless put to all kinds of concrete purposes, from reimbursement to performance pay. While satisfaction scores undoubtedly help gauge the experience of a single episode of care, they ultimately fall short of a larger, more important goal: to get patients to see the health system and its providers in a spirit of long-term partnership and collaboration—not just from scheduling to billing, but from year to year and decade to decade.

Spotlight

Amino

Amino is a healthcare financial wellness benefit that eliminates barriers for employees and their families to access affordable, high-quality medical care. Combining data, design, and consumer-first thinking, Amino offers guidance features that curate each users personalized matches for in-network facilities and provides concierge appointment booking with nearly every doctor in America.

OTHER WHITEPAPERS
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Reimagining healthcare IT for the next decade

whitePaper | March 2, 2020

In the decade since the HITECH Act was passed, first-generation electronic health record systems provided a foundation for innovations such as electronic prescribing, clinical decision support and predictive analytics. While usability and productivity issues with EHRs have been well documented, there are significant untapped opportunities to optimize the EHR and health IT. In this whitepaper, PatientKeeper outlines a vision for the future of health IT through the next decade, which includes New data-driven approaches that leverage the clinical information being captured by the EHR to improve patient outcomes and reduce physician burnout, Optimized communication between physicians, nurses and ancillary staff to produce better patient outcomes as efficiencies improve, Better interoperability to improve care coordination and inspire opportunities for ideas like telemedicine to alleviate physician shortages

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Customer Operations in Healthcare

whitePaper | October 21, 2021

This whitepaper reveals the role of customer operations in helping healthcare organizations deliver top-notch patient experiences, control costs, and boost efficiency — highlighting the key pillars top performers use to attain their service and back-office objectives.

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REIMAGINING HEALTHCARE IN INDIA THROUGHBLENDED FINANCE

whitePaper | February 10, 2022

Reimagining Healthcare in India through Blended Finance

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How healthcare organizations tackled challenges with Google Cloud

whitePaper | April 26, 2021

In this paper, explore how to tackle data interoperability challenges, stringent regulations, security requirements, and growing patient expectations in healthcare with Google Cloud. Open now to see four case studies and follow along on the organizations’ challenges, solutions, benefits and final results.

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Mandated ADT Notification: How Frontline Teams Use CMS To Improve Care

whitePaper | April 9, 2021

Clear and constant communication is a vital ingredient to any well-functioning healthcare system. Making sure physicians are alerted when patients need and receive care, and keeping patients informed about their own treatment improves health outcomes and saves time. Learn about the key role that alert notifications for ADT plays in that process.

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How health systems can recover millions in lost revenue

whitePaper | February 5, 2020

The landscape of healthcare revenue appears bleak: costs and expenses are rising, while reimbursements decline. Traditionally, solutions focus on preventative measures, yet costly write-offs remain ever-present. This is especially true with respect to commercial claims, where denials are plentiful and appeals complicated and labor intensive. How, then, can you mitigate loss without straining your resources? One answer is claims appeals through the Federal ERISA process. Through specialization in Federal ERISA Law, the experienced staff of ERISA Recovery can collect on aged claims without undue burden on your systems.

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Spotlight

Amino

Amino is a healthcare financial wellness benefit that eliminates barriers for employees and their families to access affordable, high-quality medical care. Combining data, design, and consumer-first thinking, Amino offers guidance features that curate each users personalized matches for in-network facilities and provides concierge appointment booking with nearly every doctor in America.

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