The Lifetime Value of Patient Loyalty

September 7, 2018

Patient satisfaction is currently treated as one proxy for the quality of care a patient receives. Admittedly subjective, satisfaction survey scores are nonetheless put to all kinds of concrete purposes, from reimbursement to performance pay. While satisfaction scores undoubtedly help gauge the experience of a single episode of care, they ultimately fall short of a larger, more important goal: to get patients to see the health system and its providers in a spirit of long-term partnership and collaboration—not just from scheduling to billing, but from year to year and decade to decade.

Spotlight

Roundup Memorial Healthcare

The Clinic offers scheduled and walk-in appointments, and physical therapy offers scheduled appointments, all from 8:30 a.m.-5 p.m. Our doctors, physician assistants, and nurse practitioners strive to deliver excellent care with compassion.

OTHER WHITEPAPERS
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How Healthcare Providers Are Adapting in the Era of Telehealth, and Why Radiology was Uniquely Suited to Go Hybrid

whitePaper | September 26, 2022

As hospitals and private health offices nationwide slowly begin to emerge from the COVID-induced challenges posed over the last two years, there is a new understanding of, and necessity for, adaptable medical technology and practices.

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3 Ways Cloud-Based EHR Deployment ElevatesHealthcare Organizations

whitePaper | September 21, 2022

An increasing number of healthcare organizations (HCOs) are moving their EHRs to the cloud. In fact, cloud-based EHR deployments are expected to grow faster than on-premises deployments for the foreseeable future.

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Investing in Next-Generation Tokenization and Real-World Data to Unlock a More Precise and Complete Patient Journey

whitePaper | March 10, 2023

The healthcare industry has widely acknowledged that the more we understand a patient’s unique healthcare journey the greater the chance we have at a positive health outcome. How does that concept tie in to real-word data (RWD)?

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DEI in Health Systems: Fostering an Inclusive Environmentfor a Healthier Future

whitePaper | November 24, 2022

A Healthgrades Healthcare Marketers Survey found that 70% of marketers identified DEI as a key investment area in their 2022 marketing strategy.1

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Clearing hurdles that crimp real-time and predictive insights in healthcare

whitePaper | July 26, 2022

Healthcare leaders have long recognized the importance of real-time decision making. Take, for instance, sepsis one of the leading causes of U.S. hospital deaths that costs the industry an estimated $62B a year,1 not to mention the preventable morbidity

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Biomechanical Tests Confirm the Potential for 3D Printing Suturable Vascular Models with the Stratasys Digital Anatomy Printer

whitePaper | February 24, 2023

To create the most realistic, patient-specific simulation for surgical training, vascular models must mimic how native tissue responds to pressure, punctures, and stitches.

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Spotlight

Roundup Memorial Healthcare

The Clinic offers scheduled and walk-in appointments, and physical therapy offers scheduled appointments, all from 8:30 a.m.-5 p.m. Our doctors, physician assistants, and nurse practitioners strive to deliver excellent care with compassion.

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