The Lifetime Value of Patient Loyalty

September 7, 2018

Patient satisfaction is currently treated as one proxy for the quality of care a patient receives. Admittedly subjective, satisfaction survey scores are nonetheless put to all kinds of concrete purposes, from reimbursement to performance pay. While satisfaction scores undoubtedly help gauge the experience of a single episode of care, they ultimately fall short of a larger, more important goal: to get patients to see the health system and its providers in a spirit of long-term partnership and collaboration—not just from scheduling to billing, but from year to year and decade to decade.

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Carematics

Carematics is a digital health startup based in Atlanta, GA. We automate tasks, referrals, file sharing, and other communications between hospitals, ancillary service providers, patients, and other care team members during and after the patient discharge process.

OTHER WHITEPAPERS
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Healthcare Marketers Speak Out

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Healthcare marketers are optimistic about the future and driving innovation by accelerating and prioritizing digital-first strategies.

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The relationship between cybersecurity ratings and therisk of hospital data breaches

whitePaper | January 31, 2022

We investigated the progression of healthcare cybersecurity over 2014–2019 as measured by external risk ratings. We further examined the relationship between hospital data breaches and cybersecurity ratings.

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Why disaster resiliency is better than disaster recovery

whitePaper | July 15, 2022

Ensuring critical patient information is available at the point of care is simply non-negotiable. Because without it, patients can’t get the care they need, and the impacts can be life-threatening especially in places like the ER where patients need care immediately, or in the NICU, where every second counts.

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Governance Frameworks in Digital Mental Health

whitePaper | November 8, 2022

This document is published by the World Economic Forum as a contribution to a project, insight area or interaction. The findings.

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Healthcare IoT Security Operation Maturity

whitePaper | December 21, 2021

This paper suggests that a more simplified approach to modernizing healthcare security operations is warranted. It suggests that a renewed focus on foundational enhancements presents a more rational path to maturity. The "blocking and tackling" sports analogy comes to mind, as only teams that effectively execute at this level can successfully move to the next.

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Humanizing healthcare: Fighting burnout and bringing joy back to medicine

whitePaper | December 24, 2022

The COVID-19 pandemic has taken a toll on all of us, and healthcare professionals (HCPs) in particular are carrying the weight of the ongoing crisis.

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Spotlight

Carematics

Carematics is a digital health startup based in Atlanta, GA. We automate tasks, referrals, file sharing, and other communications between hospitals, ancillary service providers, patients, and other care team members during and after the patient discharge process.

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