The Lifetime Value of Patient Loyalty

September 7, 2018

Patient satisfaction is currently treated as one proxy for the quality of care a patient receives. Admittedly subjective, satisfaction survey scores are nonetheless put to all kinds of concrete purposes, from reimbursement to performance pay. While satisfaction scores undoubtedly help gauge the experience of a single episode of care, they ultimately fall short of a larger, more important goal: to get patients to see the health system and its providers in a spirit of long-term partnership and collaboration—not just from scheduling to billing, but from year to year and decade to decade.

Spotlight

Connecticut Children's Medical Center

Connecticut Children’s Medical Center is a leading pediatric academic medical center consistently ranked by our peers as among the best children’s hospitals in the nation. Connecticut Children’s physicians and researchers are dedicated to advancing pediatric care through medical innovation, cutting-edge technology and basic, translational and clinical research.

OTHER WHITEPAPERS
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The 2022 Healthcare Cyber Trend Research Report

whitePaper | June 15, 2022

Infoblox is pleased to publish our 2022 Healthcare Cyber Trend Research Report. This report includes analysis of the major healthcare data breaches directly attributed to cyber attacks within the United States during calendar year 2021.

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2022 HOSPITAL VISION STUDY

whitePaper | August 11, 2022

The global healthcare industry is facing a seemingly insurmountable number of challenges from aging populations and staff shortages to rising costs that are placing enormous pressure on institutions, doctors, workers, patients and communities.

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A New Tech Stack for Medical Affairs in the Future

whitePaper | August 17, 2022

Medical Affairs and medical science liaisons (MSLs) are highly visible and important roles that have faced significant obstacles in recent years trying to engage healthcare providers.

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How two organizations got compliant and stayaudit-ready all year long

whitePaper | September 30, 2022

Healthcare organizations need to be prepared to transition to lease accounting standards and ideally, have a plan for compliance before adoption dates kick in.

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FH® Healthcare Indicators and FH® Medical Price Index 2022

whitePaper | March 31, 2022

This is the fifth annual edition of FH® Healthcare Indicators and FH® Medical Price Index, two measures developed by FAIR Health to provide clarity in a rapidly changing healthcare environment

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Patients Diagnosed with Post-COVID Conditions

whitePaper | May 18, 2022

Post-COVID conditions, also known by such terms as long COVID and post-acute sequelae of COVID-19, have become an issue of growing national concern. Until recently, researchers were limited by the lack of a specific ICD-10 diagnosis code for post-COVID conditions.

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Spotlight

Connecticut Children's Medical Center

Connecticut Children’s Medical Center is a leading pediatric academic medical center consistently ranked by our peers as among the best children’s hospitals in the nation. Connecticut Children’s physicians and researchers are dedicated to advancing pediatric care through medical innovation, cutting-edge technology and basic, translational and clinical research.

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