Moving Healthcare Communications into the Future

March 1, 2019

Patients are less likely to pick up the phone and call their healthcare providers today than they were just seven years ago. Rather than placing a call to their provider, patients increasingly want to connect through digital channels. This shift in preference toward digital isn’t shocking—more than three in four Americans (77%) go online daily, and one in four (26%) are now online “almost constantly.”

Spotlight

The Content Advisory

Content is everything the business creates in order to communicate. In today’s world, the way we communicate is the only thing that separates us from the next: The next click, the next competitor, the next answer. TCA – The Content Advisory is a consulting and training company; blending the art and science of intelligent content to help today’s modern business communication’s strategy.

OTHER WHITEPAPERS
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How Healthcare Organizations Must Respond Urgently in the Digital Age

whitePaper | January 13, 2020

Today, healthcare organizations are witnessing a major shift in power. The industry is realigning itself increasingly around the priorities of patients. The change is unstoppable — and healthcare companies must act swiftly to avoid getting left behind.

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Mandated ADT Notification: How Frontline Teams Use CMS To Improve Care

whitePaper | April 9, 2021

Clear and constant communication is a vital ingredient to any well-functioning healthcare system. Making sure physicians are alerted when patients need and receive care, and keeping patients informed about their own treatment improves health outcomes and saves time. Learn about the key role that alert notifications for ADT plays in that process.

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7 Steps to Help Prevent Ransomware Attacks against Healthcare Delivery Organizations

whitePaper | November 17, 2021

Nearly every healthcare provider has been hit by ransomware, and the onslaught continues unabated, now affecting patient care with once-unimaginable patient-care consequences. This whitepaper, crafted with healthcare CISOs, details seven critical areas to defend or recover from ransomware attacks. Its pragmatic approach helps ensure business operations and patient care while giving risk teams the tools to manage third parties and other systems involved in business and clinical value chains.

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It’s Time to Rethink the Benchmarks of Health Behavior

whitePaper | September 27, 2021

Employer wellness programs are supposed to reduce healthcare costs, but many are failing because they focus on the wrong benchmarks. To create lasting change, wellness programs need to combine data insights with actionable steps.

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Customer Operations in Healthcare

whitePaper | October 21, 2021

This whitepaper reveals the role of customer operations in helping healthcare organizations deliver top-notch patient experiences, control costs, and boost efficiency — highlighting the key pillars top performers use to attain their service and back-office objectives.

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Succeeding In Value-Based Care With A Next-Gen Revenue Cycle

whitePaper | January 17, 2020

Value-based reimbursement (VBR) models are becoming more common. Success under these models depends on showing positive improvement in key metrics, but providers often struggle to accurately report the quality of care provided. A next-generation revenue cycle that combines clinically aware artificial intelligence (AI) with an unmatched foundation of evidence-based medical research and knowledge provides the transparency necessary to both accurately report care quality and directly influence the patient satisfaction quality metric. This paper reviews how a well-tuned revenue cycle can help hospitals succeed with value-based contracts, earning appropriate incentives and avoiding penalties.

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Spotlight

The Content Advisory

Content is everything the business creates in order to communicate. In today’s world, the way we communicate is the only thing that separates us from the next: The next click, the next competitor, the next answer. TCA – The Content Advisory is a consulting and training company; blending the art and science of intelligent content to help today’s modern business communication’s strategy.

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