Embracing consumerism: Driving customer engagement in the healthcare financial journey

December 5, 2018

In an increasingly competitive and consumerdriven healthcare marketplace, it’s no surprise that providers are working harder to acquire and retain customers. Higher out-of-pocket expenses combined with more choice and control in when and where consumers receive care are driving more retail-like shopping behavior. As a result, healthcare organizations are looking for ways to slow or stop customer churn, drive audience engagement and redefine how they interact with their customers instead of seeing them through a clinical transactional lens.

Spotlight

Didi Hirsch Mental Health Services

The first non-profit outpatient mental health clinic in Los Angeles County, Didi Hirsch Mental Health Services was founded to help adults cope with the effects of the Great Depression. Over the years, we have evolved in response to the needs of our increasingly complex community.

OTHER WHITEPAPERS
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2022 Global Predictions Whitepaper

whitePaper | January 14, 2022

In the past year, more than nine billion doses of coronavirus vaccines have been administered, in at least 197 countries worldwide according to the BBC and Oxford University.

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RPA in Healthcare: The Areas for Automation

whitePaper | November 11, 2021

Care providers and payers are shackled by a myriad of processes and accompanying documents to authorize, deliver, and record healthcare services. From patient health records to care provider information and payment data, the web of processes involved in care delivery and reimbursements quickly breach human interest, resulting in monotonous work for the people involved. Healthcare automation can eliminate the time spent by personnel working on time-intensive, low-value, and rule-based tasks. In this white paper, we explore the nature of Robotic Process Automation (RPA) and the key areas for care providers and payer organizations to focus on to leverage the power of RPA.

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How Healthcare Organizations Must Respond Urgently in the Digital Age

whitePaper | January 13, 2020

Today, healthcare organizations are witnessing a major shift in power. The industry is realigning itself increasingly around the priorities of patients. The change is unstoppable — and healthcare companies must act swiftly to avoid getting left behind.

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Healthcare Provider Network Saves $5 Million and Acquires In-House Archiving Skills

whitePaper | September 7, 2021

Numerous acquisitions and technology upgrades put many applications and associated data stores into a legacy state for a large, multi-state integrated healthcare provider network. The organization turned to Flatirons Digital Innovations (FDI) to help decommission those applications deemed most critical to save costs and eliminate risks associated with running aging legacy systems, while ensuring ongoing access to complete patient data.

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REIMAGINING HEALTHCARE IN INDIA THROUGHBLENDED FINANCE

whitePaper | February 10, 2022

Reimagining Healthcare in India through Blended Finance

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Building the Future of Digital Oncology on the Innovaccer Health Cloud

whitePaper | June 7, 2021

In an increasingly digitized world, healthcare organizations are looking for solutions to enhance their understanding of the health issues patients are facing and allow them to both meet their patients virtually and significantly contribute to disease diagnosis, prevention, and treatment.

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Spotlight

Didi Hirsch Mental Health Services

The first non-profit outpatient mental health clinic in Los Angeles County, Didi Hirsch Mental Health Services was founded to help adults cope with the effects of the Great Depression. Over the years, we have evolved in response to the needs of our increasingly complex community.

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