Embracing consumerism: Driving customer engagement in the healthcare financial journey

December 5, 2018

In an increasingly competitive and consumerdriven healthcare marketplace, it’s no surprise that providers are working harder to acquire and retain customers. Higher out-of-pocket expenses combined with more choice and control in when and where consumers receive care are driving more retail-like shopping behavior. As a result, healthcare organizations are looking for ways to slow or stop customer churn, drive audience engagement and redefine how they interact with their customers instead of seeing them through a clinical transactional lens.

Spotlight

UPMC

UPMC develops and delivers life changing medicine by working at the apex of healthcare and technology, translating science and research into accessible cures, and consistently working to accelerate the pace of innovation worldwide. A world-renowned health care provider and insurer, Pittsburgh-based UPMC is inventing new models of accountable, cost-effective, patient-centered care. It provides more than $887 million a year in benefits to its communities, including more care to the region’s most vulnerable citizens than any other health care institution. The largest nongovernmental employer in Pennsylvania, UPMC integrates more than 62,000 employees, 22 hospitals, 400 doctors’ offices and outpatient sites, a 2.2-million-member health insurance division, and international and commercial operations.

OTHER WHITEPAPERS
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Ensuring the Safety and Security of the Medical Device Ecosystem1 : Addressing a Major Healthcare Challenge

whitePaper | November 15, 2022

The healthcare industry faces security challenges with its healthcare information systems and medical devices. Healthcare organizations are constantly under attack, resulting in significant fiscal impact and endangering patient safety and care delivery.

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DIGITAL HEALTH

whitePaper | April 28, 2022

The authors would like to express their gratitude to those who contributed to this research either by participating in the surveys carried out during the EIT Health Morning Health Talks or the in-depth interviews.

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2023 Telehealth White Paper Publication

whitePaper | July 20, 2023

Healthcare delivery through telehealth allows a provider to consult with patients remotely through electronic and telecommunication technologies. Prior to the COVID-19 Public Health Emergency (PHE), telehealth services were, generally, only used and paid for in limited circumstances.

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Healthcare Payment Predictions - What You Need To Know

whitePaper | October 1, 2021

Today’s healthcare consumers want to pay their medical bills anywhere, anytime. They’re looking for estimates, payment plan options, and payment mechanisms to be at their fingertips across multiple channels. They can pay for almost anything they desire from their laptops and mobile devices, so why should healthcare be any different? What do providers need to know to build a healthcare payment solution that’s fit for purpose today and into the future? Experian Health’s patient payment experts make seven predictions for healthcare payments that will help providers boost consumer loyalty and revenue.

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A complete guide to lease accounting

whitePaper | August 17, 2022

Lease accounting is the process of recording and reporting on all of the leased property, equipment, and other non-owned assets that a business or other organization holds.

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Healthcare IoT Security Operation Maturity

whitePaper | December 21, 2021

This paper suggests that a more simplified approach to modernizing healthcare security operations is warranted. It suggests that a renewed focus on foundational enhancements presents a more rational path to maturity. The "blocking and tackling" sports analogy comes to mind, as only teams that effectively execute at this level can successfully move to the next.

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Spotlight

UPMC

UPMC develops and delivers life changing medicine by working at the apex of healthcare and technology, translating science and research into accessible cures, and consistently working to accelerate the pace of innovation worldwide. A world-renowned health care provider and insurer, Pittsburgh-based UPMC is inventing new models of accountable, cost-effective, patient-centered care. It provides more than $887 million a year in benefits to its communities, including more care to the region’s most vulnerable citizens than any other health care institution. The largest nongovernmental employer in Pennsylvania, UPMC integrates more than 62,000 employees, 22 hospitals, 400 doctors’ offices and outpatient sites, a 2.2-million-member health insurance division, and international and commercial operations.

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