Embracing consumerism: Driving customer engagement in the healthcare financial journey

whitePaper | November 19, 2022

Now, more than ever, sponsors and CROs need to prioritize including patient engagement in their study builds from the ground-up. This involves defining processes to remove barriers for access.

whitePaper | February 13, 2023

This research report, commissioned by Schneider Electric, demonstrates how IoT-based, open, interoperable platforms enable hyper-efficient, people-centric, resilient, and sustainable healthcare facilities of the future.

whitePaper | October 1, 2021

Today’s healthcare consumers want to pay their medical bills anywhere, anytime. They’re looking for estimates, payment plan options, and payment mechanisms to be at their fingertips across multiple channels. They can pay for almost anything they desire from their laptops and mobile devices, so why should healthcare be any different? What do providers need to know to build a healthcare payment solution that’s fit for purpose today and into the future? Experian Health’s patient payment experts make seven predictions for healthcare payments that will help providers boost consumer loyalty and revenue.

whitePaper | July 20, 2023

Healthcare delivery through telehealth allows a provider to consult with patients remotely through electronic and telecommunication technologies. Prior to the COVID-19 Public Health Emergency (PHE), telehealth services were, generally, only used and paid for in limited circumstances.

whitePaper | December 9, 2022

There’s no such thing as a “one size fits all” patient engagement strategy. Healthcare organization executives should beware— using conventional scoring tools to predict how patients will engage with and pay their healthcare bills is not an effective strategy.

whitePaper | May 20, 2022

Verifying provider credentials is a resource-intensive process that adds cost and time to the payor’s bottom line.