whitePaper | October 15, 2019
From improved operational efficiencies to better patient outcomes and more affordable care, digital transformation in the healthcare industry has enhanced the experience for everyone involved—patients, medical professionals, and service providers. The typical healthcare journey no longer begins and ends in the waiting room. Rather, it unfolds over time, across many scenarios, touchpoints, and communication channels—each interaction designed to provide a unique experience to each participant, delivering the right information to the right person at precisely the right moment. The sum of these interactions comprises the modern healthcare experience, enabled by programmable communications.