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CREATING A BETTER PATIENT EXPERIENCE BOOSTS BOTTOM LINE

This healthcare network was struggling to manage their increasing volume of patient responsibility accounts. Their existing billing platform was designed to primarily manage insurance provider payments and processes not the financial responsibility of thousands of patients. As their portfolio began to evolve toward a larger share of uninsured and patient responsibility after insurance accounts, the organization tried adding more staff. However, more patient calls were coming in than they could handle and the call volume demands was impacting their ability to manage a myriad of other responsibilities.

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North Spring Behavioral Healthcare

Children and families are the center of everything we do. North Spring Behavioral Healthcare offers children and adolescents a continuum of care that includes inpatient and outpatient services to address a variety of psychiatric and behavioral needs.

OTHER WHITEPAPERS

2022 Over-the-counter Item Catalog

whitePaper | November 24, 2022

Please keep this valuable booklet nearby. You’ll need it to look up the OTC items you want to order.

Governance Frameworks in Digital Mental Health

whitePaper | November 8, 2022

This document is published by the World Economic Forum as a contribution to a project, insight area or interaction. The findings.

As patient care channels become more fragmented, communications & coordination can become integrated

whitePaper | June 30, 2022

A platform approach to clinical communications keeps clinicians connected and patient data more secure

The relationship between cybersecurity ratings and therisk of hospital data breaches

whitePaper | January 31, 2022

We investigated the progression of healthcare cybersecurity over 2014–2019 as measured by external risk ratings. We further examined the relationship between hospital data breaches and cybersecurity ratings.

How Healthy is Your Health Care Workforce?

whitePaper | November 24, 2022

It is no secret that physicians, nurses, and other health care professionals have long been subject to grueling schedules and demands that can take a toll on their well-being.

Keeping Patient Data Secure in the Cloud

whitePaper | December 3, 2022

In the past three decades, cloud computing as we now know it has undergone many changes. Long gone are the days where large corporations had a single off-site server parsing data. Today, businesses of all sizes are embracing the cloud for storage to services and beyond.

CREATING A BETTER PATIENT EXPERIENCE BOOSTS BOTTOM LINE