Achieving Plan Member Engagement in Consumer-Driven Healthcare

June 4, 2018

In the healthcare market, the consumer is increasing – and rightly – the center of attention. Understandably, payers have traditionally focused on corporate customers who select plans and options, but the dynamics are shifting rapidly. Today, it’s the employee-plan members who have the power to make more decisions and choices about their healthcare coverage. For payers, a new mandate has arisen: Tap growing volumes of data to forge personal plan member relationships, deliver customized interactions with policyholders, achieve new levels of engagement and member intimacy, reduce costs, and foster meaningful health outcomes.

Spotlight

Alexandra Health System

Alexandra Health System (AHS) offers multi-disciplinary and holistic care for the patient’s total well-being. As a healthcare cluster in the north, AHS manages Khoo Teck Puat Hospital and Yishun Community Hospital. AHS is building the Admiralty Medical Centre, Sembawang Primary Care Centre and Woodlands Integrated Health Campus that will be ready progressively from 2017.

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Spotlight

Alexandra Health System

Alexandra Health System (AHS) offers multi-disciplinary and holistic care for the patient’s total well-being. As a healthcare cluster in the north, AHS manages Khoo Teck Puat Hospital and Yishun Community Hospital. AHS is building the Admiralty Medical Centre, Sembawang Primary Care Centre and Woodlands Integrated Health Campus that will be ready progressively from 2017.

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