Experiences of Care: Trusting the Caregiver—Barbara Reilly, PhD

July 25, 2016

This is the story of a nurse, who was treating my eighty year old father. He had suffered an incredible fall and was about to have his second back surgery in two weeks. My dad recognized the nurse caring for him and he joked that he was back after just a week. Upon hearing this, this nurse remarked, “Wow, I really don’t remember my patients.” At that point I noticed that she hadn’t introduced herself and she had her badge on backwards. I got her attention, and asked her name. She replied, "Well that depends, I will only tell you my name after you tell me if you think I am doing a good job." And she wasn’t joking. My trust level went to zero. I countered with, “My name is Barbara.” She eventually replied with, “My name is Cindy.” To this day, I wonder if Cindy was her real name. Her answer impacted my trust, but I also worried about what she might be experiencing. What was the culture like there and was that considered acceptable.

Spotlight

Al Mazroui Medical Group

Al Mazroui Medical Group established in 1987 is a leader in the healthcare industry which supplies medical, dental, laboratory equipment, consumable items, chemical and educational health products. Our group has a strong manpower of more than 500 Biomedical engineers, Business unit managers, Sales & Marketing specialists, warehouse and administrative staff, IT and Accounts, technicians, doctors, pharmacists and dentists with presence in UAE, Oman, Qatar and KSA.

OTHER VIDEOS

Setting up an Ivoclar Cloud account

video | July 25, 2022

The Ivoclar Group, headquartered in Schaan, Liechtenstein, is one of the world's leading manufacturers of integrated solutions for high-quality dental applications....

Watch Now

Virgo Product Overview

video | August 1, 2022

Virgo provides industry-leading video capture and patient recruitment systems designed for gastroenterology teams and pharmaceutical companies....

Watch Now

VivaScan video tutorial

video | July 25, 2022

About The Ivoclar Group The Ivoclar Group, headquartered in Schaan, Liechtenstein, is oneof the world's leading manufacturers of integrated solutions for high-quality dental applications....

Watch Now

A Look Into How DRG Technology Works

video | August 5, 2022

“Freedom”—that’s what dorsal root ganglion (DRG) therapy represents for the patient in this video. See how DRG therapy can bring relief for those with CRPS I or causalgia of the lower body1....

Watch Now

Spotlight

Al Mazroui Medical Group

Al Mazroui Medical Group established in 1987 is a leader in the healthcare industry which supplies medical, dental, laboratory equipment, consumable items, chemical and educational health products. Our group has a strong manpower of more than 500 Biomedical engineers, Business unit managers, Sales & Marketing specialists, warehouse and administrative staff, IT and Accounts, technicians, doctors, pharmacists and dentists with presence in UAE, Oman, Qatar and KSA.

Events