HEALTH TECHNOLOGY

Zuora Helps Siemens Healthineers for Cloud-Based Medical Products

Zuora | December 22, 2020

Zuora Inc. (NYSE:ZUO), the leading cloud-based membership management stage supplier, reported today that it is helping Siemens Healthineers AG (SHL.DE), a leading medical innovation organization with more than 120 years of involvement and 18,500 licenses worldwide, present new repeating income streams from its Digital Health Solutions Portfolio utilizing Zuora Billing and Zuora Revenue.

 

The coming of cloud-based information management and man-made brainpower (AI) have empowered progressions in medical innovation that are expanding operational productivity while improving patient results. Siemens Healthineers has been at the bleeding edge of this pattern. The organization has presented computerized wellbeing contributions like the teamplay advanced wellbeing stage, which empowers medical care suppliers' advanced change; AI RAD Companion, an AI-upheld, cloud-based image translation device; and AI-Pathway Companion, an AI-based programming encouraging customized and normalized diagnosis and therapy choices.

 

While these new items were fruitful with clients, they presented difficulties for the organization's account and IT capacities. The membership model is described by more modest installments, a requirement for estimating transformation, fluctuating volumes, incessant changes, and unmistakable bookkeeping rules. Thus, the whole request to-income measure, with its integral back-office measures, contrasts significantly from those for a value-based plan of action. Siemens Healthineers' conventional deals approach for equipment and programming should have been tuned for new and dynamic advanced contributions; the organization required the capacity to help new repeating income models across numerous client contact focuses for a consistent start to finish membership experience.

 

“We needed to move from transactional to recurring for many parts of our digital portfolio,” explained Rahma Samow, Head of Siemens Healthineers Digital Health Global Sales, Marketing and Digital Go-to-Market. “For an expanding range of digital offerings, more and more customers are buying into the idea of continually experiencing new functionalities, new features, new capabilities, and specifically, enhanced added value over time.”

 

Florian Rachny, Head of Digital Business Processes, Siemens Healthineers added, “But, we needed technical support for IT to drive this transformation.”

 

Siemens Healthineers added Zuora Billing and Zuora Revenue to the company’s IT stack. Zuora now powers back-office processes like tax calculation, accounting, invoicing, and license management. Zuora also helped the company institute new leading KPIs, such as the number of active users, premium conversion rates, and churn rates.

 

For some parts of its portfolio, Siemens Healthineers has also begun the transition from simple cost-plus pricing to pricing based on delivered value. “For example, the AI-Rad Companion is priced based on productivity savings and quality improvements in customer settings,” said Rahma Samow.

 

Mechanizing the request to-income measure with Zuora has empowered Siemens Healthineers to diminish the quantity of manual cycles by over 60% and turn out to be more agile by shortening the handling time by about 75% for their membership management.

 

Perhaps just as important as pricing flexibility and efficiency gains from automation has been Zuora’s unique expertise on the cultural shift to subscriptions. “Zuora has given us both technical and strategic capabilities to achieve our long-term goal of running a successful subscription model in the backend,” said Rachny.

 

About Zuora, Inc.

Zuora provides the leading cloud-based subscription management platform that functions as a system of record for subscription businesses across all industries. Powering the Subscription Economy®, the Zuora platform was architected specifically for dynamic, recurring subscription business models and acts as an intelligent subscription management hub that automates and orchestrates the entire subscription order-to-revenue process seamlessly across billing and revenue recognition. Zuora serves more than 1,000 companies around the world, including Box, Ford, Penske Media Corporation, Schneider Electric, Siemens, Xplornet, and Zoom. Headquartered in Silicon Valley, Zuora also operates offices around the world in the U.S., EMEA and APAC.

 

Spotlight

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