What hospitals need to improve patient experience: Real-time point of care data

At the HIMSS Patient Engagement and Experience Summit earlier this year, Adrienne Boissy, chief experience officer at the Cleveland Clinic, said hospitals have a lot of work to do when it comes to managing the patient experience. "We have to design for what matters most – not just for our patients, but for our clinicians," said Boissy, to help create "not just a human experience, but humane. We must digitize moments that can be and humanize moments that must be." Increasingly hospitals are cognizant that developing better patient experience is essential – not just for the obvious quality and safety reasons, but as a key competitive differentiator. And they're learning that better and more easily accessible data is key to making that happen.