Purchasing physician time to assist in EHR, workflow decisions improves overall satisfaction

More and more hospitals are undertaking initiatives to improve day to day operations, workflow and working conditions for clinicians. The concept has been pulled into the Quadruple Aim, which builds on the Triple Aim of improved patient care for a healthier population at lower costs by adding physician satisfaction.
The University of Missouri Health Care is one example of a provider that has put processes in place to make physicians enjoy their working lives more.
The academic health system in Columbia, Missouri, employs a combination of weekly rounding, annual surveys, research, funded physicians and clinician-led governance to accomplish a wide array of goals the organization sets - including boosting doctor’s satisfaction with the electronic health record software.
MU Health Care’s latest annual survey, in fact, showed a 10 percent increase in overall satisfaction.  “We engage on a personal level by assuring our IT staff make regular rounds at all clinical sites to hear first-hand the issues our users are having and often correct or mitigate on-site,” said Thomas Selva, MD, Chief Medical Information Officer. As he sees it, these "eye-to-eye" relationships make sure users know how important it is to provide an excellent experience with the EMR.