Orb Health, a company that unlocks care capacity for health systems via enterprise patient access and virtual care management, has announced a collaboration with Redox, the industry-leading electronic health record (EHR) integration solution. Orb Health has enabled an EMR-connected, AI-based intelligence layer via this collaboration, which significantly enhances its inbound and proactive outbound service scalability and capabilities as they operate in the name of their provider clients.
The virtual contact center at Orb Health allows patients to interact with doctors and administrators who manage all aspects of their care, allowing for "one-touch resolution." This opens up scheduling space for brick-and-mortar physicians to respond to patients whose requirements need comprehensive in-person care. Furthermore, Orb Health's analytics layer delves into a patient's medical history and offers personalized recommendations on how to best meet that patient's needs. As a result, Orb Health customers have witnessed a 54% decline in chronic patient emergency department utilization.
With a full-service integration platform for safely and effectively exchanging healthcare data, Redox accelerates the development and distribution of healthcare software solutions. Data can be transmitted across a growing network of 1,700+ healthcare delivery companies and 300 different software vendors with only one connection. Members of the Redox Network exchange around 20 million patient records every day, using a single data standard that is compatible with over 80 electronic health record systems. Redox exists to make healthcare data more useful and to improve every patient's experience.
About Orb Health
Orb Health is headquartered in Richardson, Texas, and collaborates with leading Accountable Care Organizations (ACOs), healthcare systems, Federally Qualified Health Centers (FQHCs), Community Health Centers (RHCs), and Payer organizations to improve patient outcomes and accelerate provider profitability. Our industry-leading Enterprise Virtual Care solution enables providers to increase care capacity for patient support, chronic care, and outbound clinical campaigns that deliver reimbursable, collaborative, patient-centric care coordination as an extension of the practice without the need for additional staff, applications, or office space. All stakeholders in the patient's outcome collaborate as a cohesive unit to achieve substantially better patient outcomes and satisfaction while improving reimbursements and reducing the healthcare cost curve.