Jefferson Health Deploys EHR-Integrated COVID-19 Chatbot For Screening And Intake

Jefferson Health, a leading academic health system in Pennsylvania and New Jersey has deployed LifeLink’s conversational chatbot solution to serve as the “Coronavirus digital front door” for Jefferson Health patients seeking information or treatment for COVID-19.  Deployed in just days, AI-powered COVID-19 chatbot allows Jefferson clinical teams to remotely screen and prioritize cases without risk of exposure, provides massive scale in frontline response capabilities, and optimizes care utilization across the Jefferson network. In addition, the bot also digitizes the clinical intake process to streamline appointment scheduling for COVID-19 testing. LifeLink’s conversational platform is designed for rapid configuration and scale in just a matter of days. The COVID-19 solution relies on several existing, proven workflow modules that were optimized to handle patient risk assessment and intake across a range of demographic and care scenarios.