Industry Voices—A 737 MAX rush to judgment: Lessons for healthcare leaders

Recently, the CEO of Boeing acknowledged that the flight control system of the 737 MAX may be to blame for the March 10 crash of Ethiopian Airlines Flight 302 as well as the October 2018 crash of Lion Air Flight 610. “We’re deeply saddened and are sorry for the pain these accidents have caused worldwide. It’s our responsibility to eliminate this risk. We own it and we know how to do it,” said Dennis Muilenburg in a video statement released to the press. While I appreciate Boeing taking ownership of the system failures that (may have) led to the loss of 346 lives in these two accidents, I find the acknowledgment of culpability in stark contrast to the initial response from Boeing, the FAA, much of the American aviation industry and even many pilot groups in the United States.

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