Humana Deploys Salesforce Health Cloud to help Power its Enterprise Clinical Operating Model (ECOM)

Salesforce, the global leader in CRM, today announced a multi-year agreement with Humana Inc. a leading health and well-being company, to help deliver a more connected, personalized healthcare experience for its members. Humana is deploying Salesforce Health Cloud to help power its Enterprise Clinical Operating Model (ECOM), a new care management technology platform that will facilitate integrated care coordination between its members, care teams and provider communities. Healthcare is delivered beyond doctors' offices people now receive healthcare via telemedicine, primary care clinics, and home health. Because of this, Humana is building a care coordination platform that its trusted multidisciplinary care team can access to stay aligned on its members' needs to receive care and stay healthy.