Humana and IBM Watson Health to Collaborate to Enhance and Simplify Humana Employer Group Customers’ Experience

Bineesh Mathew | February 12, 2021

Humana and IBM Watson Health to Collaborate to Enhance and Simplify Humana Employer Group Customers’ Experience

To help the Humana Employer Group Members have a better experience regarding transparency and clarity on benefits, Humana Inc. and IBM announced their collaboration to leverage IBM’s conversational artificial intelligence.

According to researchers, clients who are not aware of how their healthcare plans work are likely to delay their care, which is essential. To address this issue, Watson Assistant for Health Benefits leverage conversational AI. This will help in making the customers understand what their plans are with the conversation with agents, and Humana Employer Group members, and employers. This will also make them understand the healthcare costs and benefits of their plan.

As agreed to each other, Humana will organize IBM Watson Assistant for Health Benefits. This is an AI-enabled virtual assistant, which is a built-in IBM Watson Health Cloud.  Originally, the service will be obtainable for 1.8 million of Humana’s Employer Group dental members and 1.3 million Employer Group medical members. The aim is the formation of a cloud-native AI platform power-driven by IBM Watson with the informal AI virtual associate solution.

The IBM Watson Assistant for Health Benefits solution is intended to comprehend the reason for health plan suitability and join it into the member chat, enabling better communication with each member, and initialing each answer to the Humana member on his or her upcoming health plan.

About Humana

Humana Inc. is dedicated to assisting our millions of specialty and medical members attain their finest health. Our fruitful history in care distribution and health plan management is serving us make a new kind of combined care with the control to recover health and comfort and lessen costs. Our hard work is prominent to a better superiority of life for people with families, Medicare, individuals, communities, and military service personnel at large.

To achieve that, we back health care professionals as they effort to bring the right care in the correct place for our members, patients. Our variety of clinical competencies, possessions, and tools syndicate to produce an abridged experience that marks health care cooler to direct and more fruitful.

About IBM Watson Health

IBM Watson Health is an analytics, data, and technology partner in the health industry. Reinforced by the invention of IBM and the intellect of Watson, we are dedicated to serving build smarter health systems. Through the blend of our deep business expertise in health, actionable insights data and analytics, and reputation for safety and conviction, Watson Health is employed together with its customers and associates to help them attain better care insights, simpler processes, improved experiences, and faster breakthroughs for people globally.


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