The INFRAM: Your Pathway to Healthcare Infrastructure Development

As we move into a new era of health care with the increased exchange of medical records in order to provide better, more coordinated care, the question of what information received from outside an organization should be included in a medical record takes on new importance. What with health homes, personal health records, and health information exchanges, as well as increased involvement by patients using digital tools like smart watches and smart phone apps, there is a torrent of information being directed at medical records, and it is essential to understand what belongs there and what should be rejected, and how. This information may come in the form of unsolicited health information, for example, information that is volunteered by patients or by other health care providers, either at the time the patient arrives for treatment or thereafter, and in some cases even after the patient has been discharged.

58% of todays healthcare consumers still prefer to book appointments over the phone, making their access center experience critical to the impression they build of your health system’s brand. However, access centers have not historically been at the forefront of marketing strategy, leading to missed opportunities to convert demand through an integrated and differentiated customer experience.

Help. My education sessions are boring even me! How can I keep my content fresh and reach people with diabetes in new ways? It's time to include cognitive science about learning and memory into our approaches as diabetes educators. How do we create a welcoming learning environment? How do we wake up the brain and make learning active? How do we make learning stick? How do we move our participants from learning to action? This information will keep you thinking. Experience your creative power as you develop interactive approaches to teaching, reviewing, and energizing your learners (and yourself). Leave this topic with dozens of ideas for making your diabetes education curriculum more engaging.

Gain a better understanding of the emerging field of telepsychology, including clinical and distance education applications. Telehealth and telemental health are growing in popularity. Yet, providers and consumers continue to have questions about its appropriateness, efficacy, and how telehealth services work compared to traditional face-to-face encounters. You will benefit from this information by learning about the various formats and modalities of telehealth and how it can be applied to various populations. You will increase your competence to provide these types of services by exposure to best practice standards and guidelines and discussion of associated benefits and challenges. A thoughtful review of pragmatic, ethical, and legal considerations unique to telehealth and telemental health will also be provided along with a review of the research based efficacy of this approach.