Patient Experience Beyond HCAHPS: The Rewards of Care Coordination

Hospital and acute-care facility staff view clinical decision support (CDS) tools as a chief ingredient in improving patient care, despite dissatisfaction with their current solution. That’s according to a recent survey of clinicians and healthcare IT and business professionals conducted by HIMSS Media. Join our webinar to take a deeper dive into the research and solutions that healthcare organizations are using today to achieve success and satisfaction in CDS, including the role of open-source software to obtain the desired capabilities.

Consumer expectations are reshaping the healthcare experience today placing new pressures on health systems to digitally transform to keep pace. While the shift to value-based care, an expansive and complex technology landscape, and growing volumes of data add to the complexity, these factors also provide new opportunities for hospitals and health systems to create a more participatory healthcare experience for patients and their families.

PYA Principal Martie Ross is a co-presenter during the on-demand webinar, “Spoiler Alert: Telehealth Is Just Healthcare but with a Smartphone—Get the Scoop on How to Increase Your CMS Telehealth Reimbursements.” Martie and the other panelists discuss changes to the new Medicare Physician Fee Schedule, which allows providers to bill for common practices, such as texting colleagues to coordinate patient care. The presenters outline the practical details of the telehealth codes, which impact organizations across the continuum of care, and explain how technology can allow providers to remotely interact with patients.

Artificial intelligence—AI—is already making healthcare more efficient. It’s not about robots replacing nurses; it’s about rerouting the many daily aggravations that get in the way of patient care. How can you start using AI to your advantage? Join Girish Venkatachaliah, our VP of AI, Data Strategy, Analytics, and Machine Learning, for a interactive online discussion. He’ll guide us through 5 steps of getting started with AI, sharing real-life examples of how AI is saving millions of hours of work per year for athenahealth’s customers.