IoT has transformed healthcare in a significant way and is a game-changer for providers who embrace next-generation technology. Technologies that track patient data, improve healthcare operations, and provide remote and mobile patient monitoring help reduce costs and improve delivery of patient care. The variety and novelty of these devices introduces a range of cybersecurity concerns related to the Confidentiality-Integrity and Availability (CIA) triad that underpins HIPAA compliance, patient data protection, and overall information security. There are steps you can take, both before your medical devices get hacked and after it happens. Learn how to detect intruders and expel them quickly so that you can maintain your security posture and quality of patient care.
After investing considerable effort in managing throughput, many hospitals and health systems today have created a more coordinated inpatient experience. But as hard as it is to create a harmonious environment within a hospital's walls, unifying patient care outside those walls is exponentially more difficult. NewYork-Presbyterian Hospital has adopted an innovative population health management strategy that is helping them build a better healthcare system outside the hospital, driving a transformational shift in patient care delivery.
Healthcare organizations must develop raving fans to survive impending disruption from new entrants and additional market consolidation. New CX metrics, virtual care, and artificial intelligence (AI) will top healthcare investments for 2019. Join this webinar to learn why these capabilities will be imperative in the coming year for your organization.
58% of todays healthcare consumers still prefer to book appointments over the phone, making their access center experience critical to the impression they build of your health system’s brand. However, access centers have not historically been at the forefront of marketing strategy, leading to missed opportunities to convert demand through an integrated and differentiated customer experience.