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Healthcare’s Six New Front Doors

November 21, 2019

Healthcare’s "new front door" is the first stop on a consumer’s care journey. Banging this door down means vying for a different kind of consumer relationship. This relationship starts well before the consumer’s initial primary care or doctor visit. It begins with the tools that support consumers’ decision-making on whether and where to seek care. For this series, we take this “new front door” definition a step further and consider the strategic control and care delivery pieces connected right after someone steps through this door. This stage is what foreshadows the dynamics the new doors will drive in influencing consumer care patterns.

Spotlight

NHS

The NHS was launched in 1948. It was born out of a long-held ideal that good healthcare should be available to all, regardless of wealth – one of the NHS's core principles. With the exception of some charges, such as prescriptions, optical services and dental services, the NHS in England remains free at the point of use for all UK residents. This currently stands at more than 64.6 million people in the UK and 54.3 million people in England alone.

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Healthcare’s Six New Front Doors