Healthcare Call Center Excellence

In the wake of healthcare reform, ICD-10 and the shift to value-based performance, hospitals, health systems, academic medical centers and physician practices are facing the need to achieve more key financial objectives than ever before, including the need to improve performance and efficiency, reduce denials, reduce appointment no-shows and referral leakage, and secure pre-service payment collection.

Spotlight

Community Healthcare Network

Community Healthcare Network (CHN) is a not-for-profit organization providing access to affordable, culturally-competent and comprehensive community-based primary care, dental, nutrition, mental health and social services for diverse populations in underserved communities throughout New York City. CHN serves more than 75,000 individuals a year who would otherwise have little or no access to critical health care. CHN is composed of eleven Federally Qualified Health Centers (FQHCs) and NCQA designated Level 3 Patient Centered Medical Homes (PCMH), a school-based dental clinic and a mobile health unit...

Other Infographics
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How the COVID-19 pandemic has affected depression and anxiety around the world

Infographic | October 8, 2021

A report in The Lancet provides the first global estimates of the impact of the COVID-19 pandemic on mental health in 2020, and suggests an additional 53 million cases of major depressive disorder and 76 million cases of anxiety disorders were due to the pandemic. Even before the COVID-19 pandemic, major depressive disorder and anxiety disorders – which can increase the risk of other health outcomes such as suicide – were major contributors to the global burden of disease, affecting millions of men and women of all ages around the world. This study is the first to assess global impacts of the pandemic on major depressive disorder and anxiety disorders, quantifying the prevalence and burden of the disorders by age, sex, and location in 204 countries and territories in 2020.

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Improving the Employee Experience

Infographic | May 25, 2022

The healthcare workforce has been facing unprecedented challenges, putting new stress on providers to protect their workforce.

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The state of healthcare communications

Infographic | October 5, 2021

What are the trends, challenges, and predictions for the future of healthcare communications?Tofind out, we surveyedhundreds ofhealthcare professionals in July 2021fromhospitals and health systems nationwide and found three major takeaways: 1)Communication via unsecure or personalcommunication tools is a concern 2)Clinician burnout has increasedas a result ofthe COVID-19 pandemic.Improved communication could help address the risk 3)New communicationtechnologies are on the horizon. Download the infographic for more information and statistics on the three major takeawaysfrom the2021State of Healthcare Communications report.

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2021 Health Technology Predictions & Trends

Infographic | September 2, 2021

Healthcare was forever reshaped by the COVID-19 pandemic – now, as 2021 hits full steam ahead, that evolution is set to continue. Let’s explore some of the trends driving healthcare and healthcare technology forward in 2021 and beyond.

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New Survey Confirms Broken State of Healthcare Communications

Infographic | December 4, 2019

The healthcare industry has made many advances over the last few decades, yet one area where innovation is severely lacking is organization-wide communications. One of the most crucial, foundational aspects of the industry that almost single-handedly allows care to happen in the first place happens to be one of the major roadblocks for doctors, nurses, allied health professionals, and staff.

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Hacking Healthcare – A Sensitive Industry Under Attack

Infographic | January 8, 2020

Healthcare organizations collect and store vast amounts of personal information, making them a major target for cyber-criminals. Healthcare breaches are especially serious because personal data can, in some cases, mean the difference between life and death. For example, says Carlisle, it could cause medications to become mixed up – or people might fail to get treatment for conditions such as diabetes.

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Spotlight

Community Healthcare Network

Community Healthcare Network (CHN) is a not-for-profit organization providing access to affordable, culturally-competent and comprehensive community-based primary care, dental, nutrition, mental health and social services for diverse populations in underserved communities throughout New York City. CHN serves more than 75,000 individuals a year who would otherwise have little or no access to critical health care. CHN is composed of eleven Federally Qualified Health Centers (FQHCs) and NCQA designated Level 3 Patient Centered Medical Homes (PCMH), a school-based dental clinic and a mobile health unit...

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