DIGITAL HEALTHCARE, HEALTHCARE ANALYTICS
prnewswire | March 27, 2023
Orion Health, a global leader in population health software, is strengthening its position in North America with new technology and the appointment of James Rice as Executive Vice President for North America.
With operations in 12 U.S States and seven Canadian Provinces, the company has long been at the forefront of transformational Digital Health in North America. Orion Health is continuing on this path with the launch of the Amadeus Unified Healthcare Platform leading away from traditional broken healthcare systems, by creating patient-first digital health solutions.
Alongside his new position, Rice will continue in his strategic role on the Orion Health global Executive Leadership Team with responsibility for the company's sales, business growth and marketing strategy. His new role will see Orion Health having a global executive on the ground in North America and demonstrates the company's confidence and commitment to this significant market.
Brad Porter, Orion Health Global Chief Executive says the North American health sector is in desperate need for innovative technology to reduce the strain brought on by the pandemic and the ever-increasing shortage of medical professionals.
"To overcome the challenges facing the sector today, we need to reimagine how IT can improve healthcare by giving more time back to medical professionals and making health systems easier for users to navigate. We're already seeing how Digital Front Door technology is achieving this in parts of Canada, and we look forward to introducing these solutions across more regions in North America," says Porter.
Orion Health has been operating in North America for more than 25 years. In addition to its DFD, Orion Health has developed over 30 state or province-wide Digital Care Records (DCR) or health information exchanges across the US and Canada, allowing health information to flow seamlessly to and from authorized organizations and individuals across the state.
Amadeus Unified Healthcare Platform
In 2023 Orion Health is reinventing its Amadeus Unified Healthcare Platform, which is made up of its Digital Care Record (DCR), Digital Front Door (DFD), and its new Health Intelligence Platform (HIP).
"HIP is an exciting new health-centric solution that helps customers get the most out of their data. As a core component of the Amadeus Unified Healthcare Platform, HIP is a scalable, modular data solution that compliments the full range of products in the Amadeus suite.
"James will lead the implementation of Orion Health's Amadeus Unified Healthcare Platform strategy across North America, and thus will play an instrumental role in improving health outcomes for the region," says Porter.
In his new role, Rice is leading the North American arm of Orion Health as well as the Middle East. He is responsible for creating and leading revenue streams focused on these markets.
With more than 25 years of experience, five of which at Orion Health, James's experience makes him the perfect candidate to lead the team working to deliver the right care, to the right people, at the right time.
"The North American market is hugely important to Orion Health. I'm looking forward to engaging with existing and prospective customers, showing them how our transformational new technology will change the game for healthcare," says Rice.
About Orion Health
Orion Health is a global healthcare technology company focused on reimagining healthcare for all. We are leading the change in digital health with health and care organizations to improve the wellbeing of every individual with our world leading Unified Healthcare Platform. Made up of a Digital Front Door, Digital Care Record, and Intelligence Platform - each underpinned by extensive health and social data sets, machine learning, and 30 years of innovation focused purely on improving global well-being.
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FUTURE OF HEALTHCARE, MEDICAL DEVICES
Whakarongorau Aotearoa | March 13, 2023
NICE recently announced that Whakarongorau Aotearoa - New Zealand Telehealth Services has implemented its CXone cloud-native platform to modernize contact center operations as well as to provide seamless customer experiences in an effort to enhance the health of the general public in New Zealand.
Whakarongorau Aotearoa, a social enterprise owned by ProCare and Pegasus Health, manages the government-funded National Telehealth Services Contract. The institution oversees national telehealth services via seven digital channels and various contact centers, ensuring public access to high-quality healthcare.
Whakarongorau Aotearoa chose NICE and Converged Communication Network Applications (CCNA) to move its contact center environment to a mature, cloud-based, more scalable, and flexible solution to meet changing business needs. This will help it take advantage of strategic opportunities and meet transforming community needs digitally.
Whakarongorau Aotearoa can meet New Zealand's National Telehealth Services' immediate needs and reporting needs with the help of NICE CXone. CXone's reporting capabilities provide granular insights for streamlined operations while supporting expansion to new channels and better serving the public.
Mike Mulvaney, Director of Technology Services, Whakarongorau Aotearoa – New Zealand Telehealth Services, stated, "The health of the New Zealand public is of the utmost concern for Whakarongorau Aotearoa. NICE CXone enables us to rapidly respond to changing public health events, seamlessly scale the supporting workforce as needed without disruption to service users and will empower us to provide better service to reach even more New Zealanders."
(Source – Business Wire)
Darren Rushworth, President of NICE International, added, "CXone will provide Whakarongorau Aotearoa the ability to seamlessly move into its next phase of maturity and grow with the organization as it continues to evolve. CXone will allow them to support New Zealanders effectively and create exceptional customer experiences."
(Source – Business Wire)
About Whakarongorau Aotearoa
Whakarongorau Aotearoa is a social enterprise jointly owned by ProCare and Pegasus Health. It oversees the management of New Zealand's Government-funded national telehealth services, which are available to the public free of charge around the clock via seven digital channels. The services provided by Whakarongorau Aotearoa include General Practice After Hours services and those covered under the National Telehealth Services Contract with the New Zealand government, which has been in effect since 2015.
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HEALTHTECH SECURITY, FUTURE OF HEALTHCARE
Included Health | February 13, 2023
Included Health, the first organization to fully integrate virtual care and navigation, recently announced that it would collaborate with Solv to advance the Included Health member experience to include suitable same-day in-person medical visits.
The proposed service expansion will enhance Included Health's longitudinal support for members across the entire continuum of care. It will also complement the company's existing in-person care capabilities through its integrated suite of virtual care and navigation services. Included Health's care team would be able to schedule practical, local urgent care visits or assist with the next step of a virtual primary care appointment as part of the improved member experience.
Owen Tripp, Included Health CEO, shared, "Like so much in our lives today, healthcare needs to happen everywhere, easily. Our members want to get most of their care virtually and connecting what happens online to a network of clinical experts and local services is critical. It's how we'll open up hybrid care to be integrated in practice not theory." He added, "Healthcare needs to remove barriers to access and overcome all those moments of confusion, complexity and disconnection. We're excited to lead here, with this collaboration with Solv and more to come."
(Source – Business Wire)
When specific, episodic, in-person care is required — for example, a vaccination, imaging test, pap smear, electrocardiogram, or more urgent or high-acuity needs — this type of coordination is essential for supporting people. Through Solv's national network of care centers, members of Included Health would have convenient, same-day or next-day access to appointments. One hundred fifty million Americans reside under five miles of a Solv provider.
About Included Health
San Francisco-based Included Health is a new type of healthcare organization offering integrated virtual care and navigation. The company's mission is to improve the quality of healthcare for everyone by eliminating barriers to delivering high-quality care to every individual in every community. It provides care regardless of where customers are on their health journey. The organization offers all types of care required, from acute to chronic, behavioral to physical. Its services range from care advocacy and guidance to accessing personalized virtual and in-person care for urgent and everyday care to primary care, behavioral health, and specialty care.
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