HEALTH TECHNOLOGY

Northern Health and The Clinician Join Forces to Expand Their VVE Department

The Clinician | May 31, 2022

Northern Health

Digital health innovation platform, The Clinician, announced it is partnering with Northern Health, a prominent public healthcare provider. Northern Health is set to expand its Victorian Virtual Emergency Department (VVED). The organization has onboarded The Clinician as its technology partner to develop a new patient registration and intake portal as part of the expansion.

"Working with The Clinician has been absolutely fantastic. They have taken the time to understand the problem and have produced a bespoke product that has exceeded our expectations in both quality and timely delivery. Their team are extremely professional and have been very easy to work with. I look forward to potential future collaborations."

Loren Sher, Clinical Director of the Victorian Virtual Emergency Department

"Everyone can relate to the challenges of busy, in-person emergency departments, so our team is proud to be supporting Northern Health's VVED and enabling patients to access high quality care from home. We see this as a great example of how our platform can be flexibly configured to the unique digital health needs of hospitals and healthcare services and look forward to extending our digital transformation work with Northern Health into other exciting areas."

Tamaryn Hankinson, Chief Commercial Officer and Co-Founder of The Clinician

VVED’s expansion will cover the state of Victoria and follows the success of the program since it was launched in 2020. The results include

  • A wait time of 30 minutes on telehealth to be seen by a triage nurse
  • A discharge rate of 80% from the virtual ED followed by a 40% outright discharge and 40% directed to different services

Following the collaboration, PREM or a patient-reported experience measure was added along with integrations with existing information systems. Northern Health also aims to make the most of The Clinician’s platform to assist ambulatory professionals and other healthcare services in the hospital.
 

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