Better Technical Services Needed to Improve EHR User Satisfaction

EHRIntelligence | January 16, 2020

Eighty-four percent of EHR users are dissatisfied with the technical service and basic software account support from current EHR and HIT vendors, according to a 2020 Black Book Research survey. Since the HITECH Act was signed into law in 2009, EHRs have not only been more prevalent, but they have continued to change and evolve. However, technical service from EHR vendors hasn’t kept up with the constant change, according to high-level hospital tech managers. Healthcare software support is on the cusp of change, and as healthcare technologies evolve and improve, they are reshaping the very nature of what client services and tech support are, said Doug Brown, president of Black Book Research. “Adding real value through proven, forward-thinking customer service will guarantee vendor success as opposed to selling flashy bells and whistles to hide past issues,” explained Brown.

Spotlight

Map your processes. Implement continued process verification. Keep sight of what matters.  ValGenesis Process Insight aggregates your process or product history to effectively manage your product portfolio lifecycle. 

Spotlight

Map your processes. Implement continued process verification. Keep sight of what matters.  ValGenesis Process Insight aggregates your process or product history to effectively manage your product portfolio lifecycle. 

Related News

DIGITAL HEALTHCARE, HEALTHCARE ANALYTICS

Innovive Health Expands Groundbreaking Home Healthcare Model and Services to Colorado

Businesswire | April 26, 2023

Innovive Health, a data-driven home health care agency serving complex behavioral health patients, announced that it is expanding its groundbreaking behavioral health home care model to Colorado. The expansion comes as the nation’s health care system is facing a growing patient population with behavioral health needs and unprecedented staffing and economic pressures in the wake of the pandemic. Building on the agency’s growing operations in Massachusetts, which currently cares for more than 20,000 patient visits each week across the state, Innovive Health has acquired a license to operate in Colorado. “Nationally, there has never been a time when the need for mental health services in home or community settings have been more paramount. This expansion to Colorado not only helps meet this growing need, but also validates our innovative care model,” said Joseph McDonough, Founder and CEO of Innovive Health. “Our dedicated team of caregivers is proud to bring our model of care to Colorado and to care for patients where they need it most – in the safety of their homes and not in the emergency department." Operating out of Colorado Springs, Innovive Health already has a small staff of nurses on board who have begun seeing patients. Innovive Health’s unique home health model focuses on patients who have multiple medical comorbidities with complicating behavioral illness, treating and educating patients on their holistic well-being. With a deep understanding of the dynamics of the evolving data-driven healthcare market along with a proven track record of adopting new technologies – such as a cloud-based infrastructure and a fully integrated EMR – Innovive Health is well positioned to rapidly scale its services in new markets such as Colorado. “We are pleased to start operations in Colorado, which has demonstrated the state’s dedication to increasing access to care for behavioral health patients by earmarking $547 million to behavioral health projects for Coloradans,” said Nicholas D’Addabbo, Vice President of Strategy of Innovive Health. “With over 82,000 outpatient behavioral health visits in Colorado Springs in 2019 and more than 18 percent of Colorado Springs adults reporting having experienced a behavioral health disorder in the last year, increasing access to home and community-based supports for patients with comorbid behavioral and physical illness is imperative.” Since its inception in 2004, Innovive Health has played a vital role as the hub for a complex care team – coordinating with a multitude of specialists and providers across the continuum of care. For nearly two decades, the innovative home healthcare agency has built a strong clinical and operations team while establishing and expanding the company’s partnerships with healthcare organizations and world-class technology companies to fundamentally change the way care is delivered to this population. Innovive Health provides skilled nursing services in the home with specialty programs to assist in the overall treatment and management of comorbid disease processes. “Based on our track record serving some of Massachusetts most vulnerable behavioral health patients, I’ve seen how home healthcare can remove the social barriers to continuing care and reduce unnecessary utilization of high-cost ED and hospital visits,” added McDonough. “Our complex behavioral health patients have at least one severe mental health diagnosis with an average of 10-12 medical comorbidities – they also take up to 10-15 medications and often live in communities with less access to care. Given our experience with this patient population, we are well positioned to have an immediate impact in treating similar patients in Colorado, which will help deliver better patient outcomes while taking pressure off the healthcare system.” About Innovive Health With operations in Massachusetts and Colorado, Innovive Health is one of the nation’s fastest growing home healthcare agencies focused on serving complex behavioral health patients. Innovive Health has been delivering strong clinical outcomes for nearly two decades and is transforming healthcare through an innovative model of patient-centered, data driven, full-service home care. The agency provides high quality nursing and services to some of the nation’s most vulnerable and underserved populations in the safety and comfort of their homes and communities.

Read More

HEALTHCARE ANALYTICS

Kaiser Permanente Announces New Grant Program for Artificial Intelligence and Machine Learning in Health Care

PRNewswire | May 18, 2023

The Permanente Medical Group announced the launch of the Kaiser Permanente Northern California Division of Research (KP-DOR) Augmented Intelligence in Medicine and Healthcare Initiative (AIM-HI) Coordinating Center. The new program will lead a national research effort focused on evaluating the implementation of artificial intelligence (AI) and machine learning (ML) algorithms to enhance diagnostic decision-making in health care. With support from the Gordon and Betty Moore Foundation, AIM-HI will award grants of up to $750,000 for three to five U.S. health care systems to support the use of AI and ML to improve diagnoses and patient outcomes. AI and ML have shown promise in early warning systems that analyze hospital patients' data to identify when patients are at risk of serious decline and may need intervention; large language models similar to ChatGPT that streamline medical record notetaking; and computer vision technology to analyze medical images for tumors, cancers and surgical guidance. "We're aiming to cut through the buzz around AI in health care to prove the promise and positive impact of this exciting technology for improving patient outcomes," said Vincent Liu, MD, principal investigator of AIM-HI. "In addition to supporting algorithmic research, the AIM-HI program will develop best practices, and improve the capacity for AI/ML deployment in diverse health care settings. It's vital that we use these powerful tools thoughtfully and in a way that scales to benefit patients, physicians and care teams." The request for proposals is now open and letters of intent are due June 30, 2023. A national advisory committee and expert reviewers from Kaiser Permanente will assess proposals and work closely with the selected project teams during their 2-year grant period. "At Kaiser Permanente, we've demonstrated the real-world benefits of AI and ML with groundbreaking algorithms," said Stephen Parodi, MD, executive vice president of The Permanente Federation. "Our early warning systems are at work 24 hours a day, 7 days a week to identify high-risk hospitalized patients. One of these programs has saved an estimated 500 lives a year. With this initiative we hope to support the spread of impactful work in health systems of all sizes across the country." About The Permanente Federation The Permanente Federation LLC is the national leadership and consulting organization for the 8 Permanente Medical Groups, which, together with the Kaiser Foundation Health Plans and Kaiser Foundation Hospitals, comprise Kaiser Permanente. The Federation works on behalf of the Permanente Medical Groups to optimize care delivery and spread Permanente Medicine — care that is person- and family-centered, compassionate, evidence-based, technology-enabled, culturally responsive, team-delivered, and physician-led. The Federation, based in Oakland, California, fosters an open learning environment and accelerates research, innovation, and performance improvements across the Permanente Medical Groups to expand the reach of Kaiser Permanente's integrated care delivery model and to lead the nation in transforming health care delivery.

Read More

HEALTH TECHNOLOGY, DIGITAL HEALTHCARE

SunStone Consulting Partners with VisiQuate for Advanced Data-Driven Analytics in Revenue Cycle Operations

Prnewswire | April 24, 2023

SunStone Consulting has partnered with VisiQuate for advanced revenue cycle analytics to help the firm accelerate client return on investment (ROI). SunStone Consulting partners with healthcare providers across the country to streamline and optimize all aspects of their reimbursement, regulatory, and revenue cycle through strategic solutions. SunStone Consulting and VisiQuate have a shared healthcare client base that strives to drive financial and operational efficiencies within their organizations with a data-driven and proactive approach. "2022 was a particularly brutal year financially for health care providers. 88% of hospitals were operating at a net loss last year, so the timing of this partnership makes perfect sense," said Greg St. Clair, SunStone Consulting Founder and Managing Principal. "Just like VisiQuate, we want to drive immediate value and ROI for our clients, we share the same client service philosophy, and we have worked together on client projects for over a decade. Leveraging VisiQuate's advanced revenue cycle analytics will help us get there faster. SunStone will take advantage of VisiQuate's platform to help our clients conduct proactive diagnostic reviews. This will be a big benefit in areas like uncovering retrospective revenue opportunities and finding prospective process improvement to mitigate denials." VisiQuate co-founder JK Kolmansberger said: "Greg and I have been talking for some time about the shared value that our partnership would bring to the healthcare provider community that we both serve. Making smarter, data-driven decisions, supported by advanced analytics to work smarter in revenue cycle operations is no longer a nice-to-have, but a necessity, to ensure financial success going forward. Investing in technology and accompanying services that have a guaranteed ROI is an initiative that our clients demand. We look forward to sharing combined success stories in the short term." About VisiQuate VisiQuate empowers healthcare organizations to achieve peak business health, through expert service-enabled technologies that dramatically improve performance and reduce process waste. We deliver optimized enterprise outcomes through a unique combination of complex data curation, deep AI & ML, advanced analytics and intelligent process automation. VisiQuate's Velocity consulting team of revenue cycle leaders and operators use their collective experience to drive efficiencies into client organizations and back into our solutions. The company is headquartered in Santa Rosa, CA, with offices in Harrisburg, PA and Dallas, TX.

Read More