Atrium Health's AI Solution Improves Documentation of Most Physicians

• The collaboration between Atrium Health and Nuance in introducing this solution was presented at the 2023 HLTH Conference held in Las Vegas.
• Atrium Health clinicians strongly support DAX, with 92% finding it easy to use, 85% valuing DAX Copilot access, 84% reporting better documentation, and 68% improving care delivery.
• Atrium Health excels in pediatrics, cancer, heart care, organ transplants, burn treatments, and specialized musculoskeletal programs while leading in virtual care and mobile medicine innovations.

Atrium Health's clinical leaders have embraced a fundamental concept called the 'Best Place to Care.' As an integral component of this initiative, the company conducts comprehensive surveys among its healthcare providers to gain insights into enhancing their job satisfaction and mitigating the risk of burnout.

The company has achieved the distinction of being a pioneering health system in implementing an AI tool known as Nuance Dragon Ambient eXperience Copilot (DAX Copilot), specifically designed to streamline the generation of clinical documentation during patient consultations. This innovative technology is pivotal in liberating healthcare practitioners from administrative tasks, allowing them to direct their undivided attention toward delivering personalized, high-quality patient care. It also enhances the overall efficiency of clinical processes and mitigates the workload associated with administrative responsibilities, which often contribute to healthcare provider burnout.

Dr. Matthew Anderson, Senior Vice President and Medical Director of Virtual Health for Advocate Health and Atrium Health's Senior Medical Director for Primary Care, stated, "In addition to providing high-quality patient experiences and elevating clinical efficiency, supporting clinician satisfaction and retention by enabling physicians and nurses to work at the top of their licensure is one of our top organizational priorities."

He further added,

DAX Copilot is enabling a better clinician experience. Most of our surveyed users are reporting a positive impact on their day-to-day schedule, being able to increase the number of patients they are able to see and even spending more time with them. This type of scale and satisfaction is critical in the advancement of healthcare.

Atrium Health has utilized DAX Copilot among its primary care physicians, with extensive deployment plans encompassing its operational domain. This innovative solution empowers clinicians to swiftly and securely generate preliminary clinical summaries in mere seconds, derived from in-person examinations or telehealth interactions, enabling immediate review and finalization within the Electronic Health Record (EHR) system. Notably, Atrium Health's physicians have already communicated substantial time savings of up to 40 minutes per day attributed to the adoption of this advanced documentation assistant.

DAX Copilot, an evolution of Dragon's ambient technology used by thousands of clinicians, has delivered significant benefits: a 70% reduction in burnout, 50% less time on documentation, saving seven minutes per patient encounter, and adding an average of five appointments per clinic day. It's a user-friendly gateway for healthcare organizations to embrace advanced AI-driven clinical documentation, building upon their Nuance Dragon Medical platform investments with over 550,000 users. In a private preview of DAX Copilot, clinicians reported improved work-life balance, higher job satisfaction, more engaging patient interactions, and reduced burnout.