GUIDE TO THE BEST MANAGED SERVICES FOR HEALTHCARE

VALERIE HITE | March 5, 2020

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Healthcare, more than most sectors, is heavily data-driven. This has prompted the industry to innovate using technology. The healthcare cloud computing market, for example, is expected to be valued at $55 billion by 2025. Technologies such as cloud computing, give healthcare new ways of collecting, sharing, and analyzing data, that will ultimately result in better healthcare and patient outcomes. But keeping up to date with new technologies can be a costly business. Both in terms of time, but also in the need for specialist IT staff. This is where outsourcing IT to a managed service provider (MSP) comes in. Here we look at why using an MSP is a healthy choice.

Spotlight

Health Current

Health Current is the health information exchange (HIE) that helps partners transform care by bringing together communities and information across Arizona. More complete information is more meaningful and leads to better care and better outcomes. It makes healthcare transformation possible. That’s why we’ve worked for more than ten years to become Arizona’s primary resource for information technology and exchange, integrating information with the delivery of care to improve the health and wellbeing of individuals and communities.

OTHER ARTICLES

Supporting the healthcare industry in the battle against COVID-19

Article | March 26, 2020

With the global spread of COVID-19 affecting our communities, colleagues, partners and customers, we are focused on doing everything we can to help those in need. Hospitals, healthcare facilities and first responders are on the front lines of this epic battle, and their ability to maximize impact is contingent on their ability to maintain and scale their operations through expanded infrastructure and secure network connectivity. That’s why HPE Aruba is responding to the increased need for temporary healthcare sites for the triaging, testing and treatment of COVID-19 patients by donating $50 million in secure connectivity kits for the immediate provisioning of pop-up clinics, testing sites and temporary hospital facilities in the US, Canada and select countries in Europe and Asia-Pacific.

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RANSOMWARE AND THE PARAMOUNT IMPORTANCE OF EVIDENCE PRESERVATION FOR HEALTHCARE ENTITIES

Article | March 26, 2020

Organizations regulated by the Healthcare Information Privacy and Accountability Act (HIPAA) must take special care to preserve valuable forensic artifacts at the outset of a ransomware or other cybersecurity event. The HIPAA Breach Notification Rule presumes a cybersecurity incident has resulted in unauthorized access to unsecured protected health information and the burden shifts to the organization to show a low probability of the compromise of the health information it maintains. Guidance from the Department of Health and Human Services Office for Civil Rights, the federal entity charged with enforcement of HIPAA, provides that the encryption of protected health information by ransomware per se constitutes an unauthorized disclosure of protected health information triggering the Breach Notification Rule. Consequently, the preservation of forensic evidence capable of disproving the unauthorized access or acquisition of protected health information is paramount and should be undertaken at the outset of the response to any cybersecurity incident, especially ransomware. Breach notification is extremely costly in time, money, and goodwill. Any time and money lost during the operational downtime required to preserve forensic evidence in order to rule out access to protected health information is significantly lower than the costs of notification.

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Three Steps to Deliver Personalized Healthcare Marketing in a Cookie-less World

Article | March 26, 2020

Health marketers who want to deliver personalized experiences across all channels must evolve the use of the person-level ID to balance differentiated offerings with privacy. Following Apple’s lead, Google recently announced that Chrome will start blocking third-party cookie tracking within the next two years. Marketers are wondering, what’s left? The ad industry will now begin to replace third-party cookies with new person-level identifiers versus relying on anonymous ID’s. For all media channels in the omni-channel world that have logged in, PII based matching will be even more critical. This will result in greater media efficiencies and more relevant experiences with fewer wasted impressions. Identity management will also become a more critical need as person-level data replaces third-party cookies.

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Preparing for the Future of Healthcare in Light of Automation

Article | March 26, 2020

Software automation accelerates processes and makes them more cost-effective, accurate, scalable, and measurable. But it also lets organizations coordinate and manage a collection of disparate systems according to business rules. These benefits offer enough value that automation is becoming an indispensable part of the enterprise toolkit. A 2019 Deloitte survey of 523 executives across industries found that 58% of organizations were already using Robotic Process Automation (RPA) and artificial intelligence (AI) combined. The top four objectives of this intelligent automation: increased productivity, cost savings, accuracy, and customer experience. How will this trend affect the healthcare job market? In the healthcare industry, examples include scheduling appointments, physician order entry, checking for allergies, ordering electronic prescriptions, validating a spreadsheet’s entries against data on a website, and manually transferring data from one system to another. Healthcare office workers tend to hate these tasks, which typically require very little decision-making, judgment, or creativity.

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Spotlight

Health Current

Health Current is the health information exchange (HIE) that helps partners transform care by bringing together communities and information across Arizona. More complete information is more meaningful and leads to better care and better outcomes. It makes healthcare transformation possible. That’s why we’ve worked for more than ten years to become Arizona’s primary resource for information technology and exchange, integrating information with the delivery of care to improve the health and wellbeing of individuals and communities.

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