Customer Operations in Healthcare

whitePaper | February 11, 2022

We are living through the greatest challenge our health and care system has ever faced. The Coronavirus (Covid-19) pandemic caused an unprecedented external shock,

whitePaper | July 8, 2022

Before the onset of the coronavirus pandemic, forces at the federal level were in motion to transform the healthcare industry from a closed to a more open system.

whitePaper | November 11, 2021

Care providers and payers are shackled by a myriad of processes and accompanying documents to authorize, deliver, and record healthcare services. From patient health records to care provider information and payment data, the web of processes involved in care delivery and reimbursements quickly breach human interest, resulting in monotonous work for the people involved. Healthcare automation can eliminate the time spent by personnel working on time-intensive, low-value, and rule-based tasks. In this white paper, we explore the nature of Robotic Process Automation (RPA) and the key areas for care providers and payer organizations to focus on to leverage the power of RPA.

whitePaper | August 24, 2022

Like many other parts of life, the healthcare journey has radically transformed over the last two years. An increasing number of patients and doctors are taking advantage of digital channels for consultations, treatments, and ongoing medical care.

whitePaper | May 20, 2022

Verifying provider credentials is a resource-intensive process that adds cost and time to the payor’s bottom line.

whitePaper | November 25, 2022

Healthcare marketers are optimistic about the future and driving innovation by accelerating and prioritizing digital-first strategies.