Sensentia, a leading-edge healthcare innovation organization zeroed in on creation health protection data more open by utilizing AI, is displaying at the AHIP Consumer Experience and Digital Health Forum 2020 facilitated essentially from December seventh - ninth. Featuring Sensentia's quality at the conference is the arrival of another virtual specialist chatbot that will lift both arrangement determination and administration experience for health plan individuals.
Sensentia's artificial intelligence arrangements give one wellspring of truth to health plan data to control robotization for health plan deals, contact focuses and part commitment. Sensentia's AI stage returns nitty gritty, similar reactions from complex information –, for example, health protection plans – with close wonderful exactness. The Sensentia arrangement changes mind boggling organized and unstructured information at scale into significant intelligence for a scope of clients, including buyers looking for inclusion and individuals trying to comprehend their advantages and costs, at an outline level, yet at the administration level of a particular treatment, administration or item.
At the AHIP conference this week Sensentia is uncovering their new profound advantage chatbot ability, controlled by Sensentia's back end motor and Artificial Solutions' conversational AI innovation that empowers online visit discussions in lieu of connection with a live specialist.
Sensentia's chatbot arrangement is intended to helpfully copy human conduct as a conversational accomplice, controlling agreeable and profoundly proficient connections with plan individuals. Utilizing Sensentia's center AI stage, the chatbot associates with a payer's wellspring of truth to promptly give relevant, computerized answers in characteristic language design on any omni-channel stage supporting any gadget. The arrangement effectively coordinates with CRM stages to make a consistent and drawing in part insight.
"We are highly focused on delivering health plans solutions that improve the member experience while creating greater overall efficiency, transparency and reduced costs," said Sensentia CEO Jan Jungclaus. "Our new chatbot capability provides members with accurate information every step of the way, from shopping for the best benefit plan to service inquiries such as questions about benefit coverage."
Continuing, Jungclaus shared, "If there is no answer available or the member needs more help, the bot will quickly connect the member to a human agent. It's a win-win for health plans. Members will experience confident, comfortable communications and lower frustration, dramatically increasing satisfaction metrics. Additionally, health plans can flexibly scale staff and enable customer service representatives to focus on tough problems and high-touch interactions."
At the Sensentia corner during AHIP's impending virtual conference, guests can become familiar with its part commitment arrangements, just as other new highlights and usefulness in the advancement pipeline.
About Sensentia
Sensentia, Inc., is a California-based healthtech company leveraging AI to distill intelligence from complex structured and unstructured data. For healthcare payers, Sensentia provides members with easy, accurate, and immediate access to information, delivering time and cost savings, improving member satisfaction and optimizing benefit utilization, positively impacting health and wellbeing one interaction at a time.