Kaleida Health integrates IoT wayfinding app with EHR to bolster patient experience

Kaleida Health is one of the largest healthcare providers in Western New York, with a massive campus that demands patients spend a significant amount of time and effort to navigate the sprawl just to find appointments.
With that in mind, Kaleida Health Chief Information Officer Cletis Earle said the system partnered with outside vendors like CDW Healthcare to tackle the patient experience as much as possible. The solution? An IoT wayfinding tool.
Once the user crosses into Kaleida’s campus, an internal map displays the best route to get to the right building - down to the best parking area, Earle explained. Much like when using Google Maps on public roads, the wayfinding app marks the patient’s location with a blue dot.
The tool even shows patients amenities, such as nearby coffee shops. Launched in the spring of last year, Kaleida is rolling out the app at other locations, including the health system’s four hospitals.