Rush University Medical Center to share "Agile Adapt" Model Powered By CipherHealth for monitoring underserved communities

Rush University Medical Center, the flagship teaching hospital within the Rush University System for Health, is unveiling its new service model, Agile Adapt, emerging from its exceptional results in addressing patient, staff, and community needs during the ongoing COVID-19 crisis. Agile Adapt allowed Rush, unlike other hospitals, to continue accepting patients in need of acute services throughout Chicago's initial COVID-19 surge, while also caring for the system's sickest non-COVID patients and monitoring the health of the community Rush serves. The cornerstone of Agile Adapt is ongoing assessment of four core constituencies -- Rush patients (both admitted and at home), their families, Rush clinicians and essential non-clinical staff, and the broader community -- enabled by a robust technology platform that facilitates data collection and supports rapid decision making. Rush relied on CipherHealth, the leading patient engagement and communication platform, to power Rush's cross-functional, data-driven approach to aggregating and responding to feedback in real-time.