The Lifetime Value of Patient Loyalty

September 7, 2018

Patient satisfaction is currently treated as one proxy for the quality of care a patient receives. Admittedly subjective, satisfaction survey scores are nonetheless put to all kinds of concrete purposes, from reimbursement to performance pay. While satisfaction scores undoubtedly help gauge the experience of a single episode of care, they ultimately fall short of a larger, more important goal: to get patients to see the health system and its providers in a spirit of long-term partnership and collaboration—not just from scheduling to billing, but from year to year and decade to decade.

Spotlight

Intrepid USA Healthcare Services

Intrepid USA was founded over 20 years ago with the idea that patient care should be about truly personalized care – caring for patients individually so they can lead healthier and more fulfilling lives. Today, that is still our mission. With 91 offices across the United States, we are a recognized leader in health care services, providing home health, hospice and private duty care.

OTHER WHITEPAPERS
news image

Data Solutions Address Diversity Challenges in Clinical Trials

whitePaper | July 22, 2022

Once considered novel, it is now widely accepted that Social Determinants of Health (SDoH) such as financial stability, health literacy, race, and ethnicity influence up to 80% of health outcomes.

Read More
news image

Open Knowledge in Digital Health

whitePaper | June 16, 2021

Unless you‘ve been off-planet for the last few years, you’ll know that digital technology has revolutionised healthcare. Come to think of it, even those tracked with human telemetry on the International Space Station (ISS) have benefited from these revolutionary advances. So perhaps not.

Read More
news image

Inclusive Health Systems: Innovations towards HealthEquity in Africa

whitePaper | January 13, 2023

The COVID-19 pandemic and response measures presented many hardships to people living in Sub-Saharan Africa.

Read More
news image

As patient care channels become more fragmented, communications & coordination can become integrated

whitePaper | June 30, 2022

A platform approach to clinical communications keeps clinicians connected and patient data more secure

Read More
news image

Keys To Creating An Exceptional Member Experience

whitePaper | March 6, 2023

Delivering exceptional member engagement experiences isn’t easy. Members expect seamless, convenient access to support and services in whatever channel they prefer.

Read More
news image

2023 State of Cybersecurityfor Medical Devices andHealthcare Systems

whitePaper | August 7, 2023

Improving patient safety and protecting healthcare from cybersecurity threats is our top priority at Health-ISAC. The healthcare sector is essential to a country’s national security infrastructure. Cyber-attacks on healthcare systems can have broader implications for public health and national security.

Read More

Spotlight

Intrepid USA Healthcare Services

Intrepid USA was founded over 20 years ago with the idea that patient care should be about truly personalized care – caring for patients individually so they can lead healthier and more fulfilling lives. Today, that is still our mission. With 91 offices across the United States, we are a recognized leader in health care services, providing home health, hospice and private duty care.

Events