The Business Value Of Improving Patient Experience

October 17, 2018

With the healthcare industry bowing to consumerization, consumers are expecting and demanding higher quality service from their providers. Retaining patients, particularly in the current age of healthcare consumerization, is becoming more difficult. As such, healthcare organizations must take proactive steps to keep their consumers satisfied by improving their patient experience levels.

Spotlight

Day Lewis Pharmacy

Day Lewis Pharmacy is a national award-winning community pharmacy retailer with a mission to help people in the community to “stay healthy and feel better”. One of the largest independent retail pharmacy chains in Europe, Day Lewis pharmacy was founded by Kirit Patel MBE and his brother JC Patel in 1975. It is a family owned business that consists of over 280 pharmacies in the UK today. With patients being the true heart of the business, Day Lewis pharmacies can be found not only in local communities but also in high streets and health centres.

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Day Lewis Pharmacy is a national award-winning community pharmacy retailer with a mission to help people in the community to “stay healthy and feel better”. One of the largest independent retail pharmacy chains in Europe, Day Lewis pharmacy was founded by Kirit Patel MBE and his brother JC Patel in 1975. It is a family owned business that consists of over 280 pharmacies in the UK today. With patients being the true heart of the business, Day Lewis pharmacies can be found not only in local communities but also in high streets and health centres.

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