Improving Patient Experience by Modernizing the Healthcare Contact Center

whitePaper | December 15, 2022

Every segment in health care is experiencing extraordinary changes in the workforce. Burnout, turnover, rising labor costs and skill gaps are diminishing the supply of qualified workers.

whitePaper | December 24, 2022

The COVID-19 pandemic has taken a toll on all of us, and healthcare professionals (HCPs) in particular are carrying the weight of the ongoing crisis.

whitePaper | November 10, 2022

Woman’s Hospital is a specialty hospital that primarily serves women and infants in Baton Rouge, La., and the surrounding regions.

whitePaper | January 27, 2023

Big Pharma conducted most of its early-stage clinical studies in the West before incorporating Asian locations in later phase studies. Though the Asian region had limited experience in the beginning, over time, researchers’ and local regional experience.

whitePaper | August 25, 2022

As the market enters the post-pandemic era, payers and providers are tasked with providing a customer and employee experience that keeps pace with that offered by a new wave of digital-native challengers.

whitePaper | January 13, 2020

Today, healthcare organizations are witnessing a major shift in power. The industry is realigning itself increasingly around the priorities of patients. The change is unstoppable — and healthcare companies must act swiftly to avoid getting left behind.