Real-time locating system reduces wait times by 75% at Oregon Medical Group

In April 2017, Oregon Medical Group opened its largest clinic, known as Country Club Road. It’s a 47,000-square-foot, two-level building comprising seven specialties, imaging and lab services. With a remodel and expansion of existing construction, the operations team faced challenges related to building layout and design, single registration/check-in area for all departments, no clear line of sight from medical assistant areas to exam rooms, and no baseline data for maximizing value-added time for patients. The overarching goal was to ensure the patient received the appropriate care, with the right care provider, at the right time. So Oregon Medical Group implemented real-time locating system (RTLS) technology using CenTrak hardware and Intelligent InSites software. The technologies were chosen in order to be able to design workflow, seamlessly gather data, and drive engagement to provide value to patients and staff, said Steve Liu, director of IT at Oregon Medical Group.