Industry Voices—Technology alone won't save healthcare. We must revisit our primary care roots

People are standing by today’s disastrous status quo healthcare system, and quite frankly, it’s nonsensical. Rather than defending something that is clearly broken out of fear that change will make things worse—though it’s hard to imagine how—it’s time to stop seeking security in tradition and enact change. But change does not mean exclusively introducing new technologies to an old system and hoping that by piling on something new and shiny, all is well with the world. Technological innovation is essential, however, speaking as the CEO and co-founder of a system that streamlined clinician and patient access to health information, there is a time and place for everything.