Industry Voices—Are healthcare consumers satisfied with health insurers? Millennial data show warning signs

If the health insurance market in 2018 could have been summed up in one word, it would have been “disruption.” It was the year CVS announced its intent to acquire Aetna, and the consortium of Amazon, Berkshire Hathaway and JPMorgan—now known as Haven—stole the spotlight. Add to that the Cigna acquisition of Express Scripts, UnitedHealth Group’s shopping spree and Walmart-Humana speculation. What partially drove all of this madness is the realization (finally) that healthcare costs too much while providing a consumer experience that rivals airlines during a snowstorm or the Department of Motor Vehicles. Regardless of it all, the real questions are, “Will anything really change for healthcare consumers?” and “When will consumers finally be fed up?” For the purposes of this article, let’s explore some recent data trends on the latter.

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