Consumers Have Positive View of Healthcare, Concerns Over Price

While people believe that their healthcare experiences are positive, they admit to having very little control over their journeys, according to a new study. Maestro Health’s new data study, “The Consumer Healthcare Paradox,” surveyed 1,000 consumers aged 25+, and explores the American public’s general perception on high-quality healthcare versus how much it costs. Findings show that, surprisingly, 78% describe their healthcare as positive, but only half of respondents feel the healthcare they receive is equal to or greater than what it costs. “When we drill deeper into the data, we see that the majority of folks have grown accustomed to not understanding their medical bills or what visits and procedures should actually cost,” says Nancy Reardon, chief strategy and product officer, Maestro Health. “There is room for improvement across the entire healthcare industry.”