AXA and Doctor Care Anywhere announce additions to online service

AXA PPP healthcare and Doctor Care Anywhere have announced new additions to their online GP service Doctor@Hand. The aim is to provide a more seamless onward treatment process through faster access to diagnostics. Doctor@Hand GPs will be able to refer AXA PPP healthcare members for diagnostic investigations where clinically appropriate and within the scope of the client’s Advance corporate healthcare scheme. AXA PPP healthcare chief executive Tracy Garrad said: “We’re excited by the opportunity to improve further member experience, care and outcomes with Doctor Care Anywhere. Our members already appreciate our highly successful Doctor@Hand service. Its flexibility is built for modern life, giving fast, convenient access to a fully qualified, experienced GP. A universally customer-focused approach is at the heart of what we’re trying to achieve at AXA PPP healthcare and Doctor@Hand will play a major role in this.” The service will liaise directly with AXA PPP healthcare to pre-authorise claims on members’ behalf. Diagnostic test results will be reviewed remotely by specialists. Results and interactions are recorded and reviewed on a patient record which members and clinicians can access at all times. Microsoft, an existing user and advocate of Doctor@Hand, is an early adopter of the enhanced features of Doctor@Hand.