3 takeaways from Oscar Health's work in 2018

Six years in, the technology-driven insurance company Oscar has seen its personalized concierge teams, virtual care and in-house platforms bear fruit, according to its annual year-end report. The company’s concierge teams answered more than 1.2 million questions generated by 77% of membership, according to the report. And for older adults, that number is even higher (83%). In addition, 92% of members with clinically complex needs used the program. “We are proud of the progress that Oscar has made over the past year to improve our members' health care experience, and of the high level of trust our members have in us,” a spokesperson for Oscar told FierceHealthcare. Oscar also secured a $375 million investment from Google parent company Alphabet, which it is using to invest in growing its membership and developing new products. Here are three more takeaways from Oscar's work in 2018: