Making Your Call Center an Asset to Your Brand: Banner Health's Customer-Centric Approach

hcinnovationgroup

58% of todays healthcare consumers still prefer to book appointments over the phone, making their access center experience critical to the impression they build of your health system’s brand. However, access centers have not historically been at the forefront of marketing strategy, leading to missed opportunities to convert demand through an integrated and differentiated customer experience.
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Spotlight

Remy Blaire sits down with John McCamant​, MTSL Editor, they discuss the outlook for investments and Biotech in 2016. Biotech updates from Europe and we catch up with Robin Smith, CEO of ORIG3N.


OTHER ON-DEMAND WEBINARS

Data-driven Healthcare: The right way, in the right place at the right time

docdoc

Consumers in healthcare are often forced to make healthcare decisions in an information vacuum. The information asymmetry in healthcare between patients and medical practitioners often translates to undue stress on patients, increased healthcare costs, and increased treatment complication and readmission rates. In this presentation, Grace Park, Co-founder and President of DocDoc will discuss how to build a patient-centric ecosystem that enables patients to find the right care at the right time.
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Healthcare Technology in a Post-Pandemic World

Insight

We're living through a time of unprecedented healthcare change. As the ways we care for each other evolve, the way we support those new approaches must evolve, too. In this on-demand webinar, Dr. Mark Hyman shares why and how digital transformation enables leading healthcare organizations to provide care to patients in new ways. Discover strategies and technologies to improve operational efficiencies, strengthen security, and improve the healthcare journey for patients and providers.
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it’s time for telehealth: why virtual is now vital

athenahealth

Telehealth has always made sense in theory: quickly provide consultations, assessments, and test results, and save your patients a trip to your office. Now that some telehealth services are reimbursable, its time to make the most of this opportunity.
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Evaluating Your Employee Health Benefits

Lorman

Employee health benefit options are always changing and evolving. Make sure you are up to speed and providing the highest quality and cost-effective health benefits. This on-demand webinar will take you through many of the hot topics that are being discussed in employee benefits. We will give you a brief summary in each area, highlighting the most import pros and cons of each topic.
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Spotlight

Remy Blaire sits down with John McCamant​, MTSL Editor, they discuss the outlook for investments and Biotech in 2016. Biotech updates from Europe and we catch up with Robin Smith, CEO of ORIG3N.

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