Making Your Call Center an Asset to Your Brand: Banner Health's Customer-Centric Approach

hcinnovationgroup

58% of todays healthcare consumers still prefer to book appointments over the phone, making their access center experience critical to the impression they build of your health system’s brand. However, access centers have not historically been at the forefront of marketing strategy, leading to missed opportunities to convert demand through an integrated and differentiated customer experience.
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Spotlight

The CarestationTM 600 series (620/650/650c) is a suite of compact, versatile and easy to use anesthesia systems designed to help solve today’s toughest challenges. To help clinicians deliver efficient, precise and reliable anesthesia care to solve today's toughest challenges.

OTHER ON-DEMAND WEBINARS

APRN Faculty and Advanced Nursing Simulation: Benchmarks and Barriers

During the COVID-19 pandemic, advanced practice nursing (APN) faculty were forced to integrate simulation into APN curricula at a higher rate than in previous years. Since then, there has been substantive development in guidelines for use of simulation in APN programs.
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How Has COVID Permanently Changed Healthcare

COVID-19 transformed how we collectively delivered care in 2020. Not only are we seeing an upending of traditional health care settings, but patients increasingly expect to know the costs of their care ahead of time.
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Midlands Blood Pressure Training

Pharmacycomplete

Health Education England, in collaboration with NHS England and Public Health England across the Midlands area, are funding training for pharmacists and their teams on blood pressure risk awareness and measurement technique to support a health promotion campaign. You and a pharmacy team member are invited to attend one of five live webinars to develop your blood pressure risk awareness and measurement technique. Whether you are learning for the first time, validating what you do already or checking you are doing it correctly, this training will ensure you are up to date in your practise and consistently measuring your patient’s blood pressure appropriately. In addition the training will support knowledge development on the lifestyle behaviours that may cause high blood pressure and risks of having high blood pressure.
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Leveraging Modern Data Center Technologies to Boost EHR Performance

HIMSS Media

With the widespread digitization of patient health records, traditional paper and film-based records have been replaced with Electronic Health Records (EHRs). Whether your organization is a large clinical practice with multiple locations, a single facility hospital, or an accountable care organization, EHR solutions can help you streamline workflows and improve your ability to care for patients. But to make the most of today’s innovative EHR offerings, IT teams often resort to piecing together custom infrastructure solutions using separate servers and storage in order to deal with the need for improved application performance.
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Spotlight

The CarestationTM 600 series (620/650/650c) is a suite of compact, versatile and easy to use anesthesia systems designed to help solve today’s toughest challenges. To help clinicians deliver efficient, precise and reliable anesthesia care to solve today's toughest challenges.

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