Making Your Call Center an Asset to Your Brand: Banner Health's Customer-Centric Approach

hcinnovationgroup

58% of todays healthcare consumers still prefer to book appointments over the phone, making their access center experience critical to the impression they build of your health system’s brand. However, access centers have not historically been at the forefront of marketing strategy, leading to missed opportunities to convert demand through an integrated and differentiated customer experience.
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Spotlight

Arthritis is a condition that affects people of all ages. Juvenile idiopathic arthritis (JIA), also known as juvenile rheumatoid arthritis (JRA), is the most common form of arthritis in children and adolescents.

OTHER ON-DEMAND WEBINARS

Commercial determinants of health and health inequalities

The Health Foundation

Our health is influenced by the conditions we are born, grow, live, work and age in the wider determinants of health. These include commercial determinants of health and health inequalities. We held the third webinar in this series sharing emerging findings from UKPRP-funded projects and exploring their implications for policy.
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What Innovation Means to Healthcare and Why it Matters Today

HIMSS Media

Open APIs, cloud computing, FHIR, developer programs, tech accelerators and hospital innovation labs. We’re at an exciting juncture right now in healthcare. But where is it all going? Tune in to hear from HIMSS Subject Matter Experts: Justin Gernot, Vice President of HIMSS Healthbox, Ian Hoffberg, Applied Innovation Manager and Adam Culbertson, Innovator-in-Residence delve deep into innovation and share their first-hand experience on the state of innovation.
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The Collaborative Role of Technology and PharmD in Managing Chronic Conditions

Himsslearn

The prevalence and cost of chronic, cardiometabolic conditions like Type 2 Diabetes and Heart Disease is one of the greatest healthcare challenges we face today. Luckily, price points are coming down on cellular and Bluetooth-enabled medical devices like blood pressure cuffs and glucometers, and at the same time, enhanced interoperability capabilities are allowing us to seamlessly pull patient-generated data from the devices into analytics platforms and combine it with patient record data from the EHR. The connection gives clinicians a more complete view of their patients’ health whether at the point-of-care or virtually giving them the ability to detect costly complications before they happen, and prompting them to intervene with appropriate guideline-based management.
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Immunotherapy in Breast Cancer

Esmo

It is with great pleasure that I invite you to participate in the ESMO Webinar entitled ‘Translating Immunity to Clinical Applications of Immunotherapy in Breast Cancer’. This webinar will go live on 3 May from ESMO Breast Cancer 2019 in Berlin.Breast cancer has traditionally been considered as an immunologically silent disease. However, recent preclinical and clinical research suggests that immunotherapy can improve outcomes in a subset of breast cancer patients.I am delighted to announce the lectures by three distinguished experts in the field who will join me in this webinar.
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Spotlight

Arthritis is a condition that affects people of all ages. Juvenile idiopathic arthritis (JIA), also known as juvenile rheumatoid arthritis (JRA), is the most common form of arthritis in children and adolescents.

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