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How virtual health assistants are changing the care delivery equation

February 14, 2020 / Nathan Eddy
SHARESHARESHARE

Outdated technology and processes create challenges across an overburdened healthcare system, resulting in increased costs, alienated patients, and inferior outcomes across the healthcare system. However, virtual health assistants and chatbots aim to improve the conversation between healthcare provides, payers and patients and put more information in the hands of the end users, to help healthcare organizations improve processes and reduce costs. Virtual health assistants can help healthcare organizations improve processes and put more information in the hands of their users," explained Hadas Bitran, group manager for Microsoft Healthcare Israel. Bitran, who will address the topic this week at HIMSS20, said to provide value, virtual health assistants need to be built with healthcare intelligence, including understanding medical terminology, user intents and context, and providing credible answers.