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HIMSS and Forrester Announce Partnership to Determine How Healthcare’s Digital Transformation Impacts Provider and Patient Experience

December 17, 2019 / GLOBE NEWSWIRE
SHARESHARESHARE

HIMSS and Forrester today announced a research partnership to investigate the evolving digital doctor-patient relationship. The research effort will survey global health systems leaders to measure digital health technology adoption and emerging strategies for measuring and managing patient experience, as well as physician burnout, in today’s increasingly digital healthcare delivery environment. The doctor-patient experience is undergoing end-to-end digital transformation. Health systems are making increased investments in new patient engagement channels, virtual care platforms, chronic disease management solutions, and healthcare analytics solutions that have the potential to impact both clinical outcomes and the total cost of care. Little is being done, however, to measure and manage how these new technologies are impacting the doctor-patient relationship. The healthcare industry has long struggled to meaningfully address physician burnout, and there is little consensus on the best approach to measure its prevalence within an organization. Similarly, uncovering emerging strategies for quantifying customer experience across the patient journey will better guide healthcare decision makers who seek data-driven guidance on improving patient experience. As a result, the healthcare industry needs more visibility into emerging strategies aimed at measuring and managing provider burnout and patient experience. This research partnership aims to achieve this goal.