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Changing the whole structure of healthcare for better patient interactions

June 27, 2019 / Alina Shrourou
SHARESHARESHARE

Can the patient journey through healthcare be changed? How are patients treated and why? In a new doctoral thesis, Josina Vink has studied the patient journey and how it can be redesigned. She believes it is not only the physical details that are important when changing the patient journey, but also the whole structure of healthcare, the norms, behaviors and rules.
A large part of care that patients receive today at healthcare centers can equally well be given at home. In the future, care at home will be more common, and then the whole structure around care, healthcare staff and patients will need to change. Josina Vink has defended her dissertation about changing the approach to service design.