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Why health orgs are embracing cloud to improve physician and patient experience

February 27, 2019 / Tom Sullivan

Experience. Whether it’s about patients or clinicians, one thing that’s clear is that health insurers and providers, from solo practices to large systems, must improve the experience they deliver or risk losing consumers and employees. Leading organizations are already headed in that direction and any of them are harnessing cloud apps or services to make it happen. The beauty of invisible tech, At its most elemental, the cloud can be used to “re-humanize rather than de-humanize healthcare,” said David Vawdrey, vice president for analytics and clinical systems at NewYork-Presbyterian. That’s because the cloud model by its very nature can “drive simplicity to front-stage actions and complexity behind the line of invisibility,” according to Antonio Melo, director of Humana’s digital experience center.