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Care management tech drops hospitalizations and ER visits at Caregiver Homes

February 08, 2019 / Bill Siwicki

Currently, nearly 30 percent of the members served by Indiana-based health services company Seniorlink have a diagnosis of dementia. These members have multiple comorbid conditions and often exhibit challenging behaviors, leading to a higher rate of hospitalizations and emergency department utilization. The caregivers for these members often are overwhelmed and frustrated, experiencing a high degree of caregiver burden. Seniorlink’s Caregiver Homes provides case management services to various Indiana Medicaid programs. Seniorlink looked across its network and identified the state of Indiana as an appropriate region to implement its VOICE for Dementia Care pilot for a couple of reasons. First, as mentioned, nearly one-third of those served by Seniorlink Medicaid programs in Indiana has a diagnosis of dementia. Second, Seniorlink has a strong working relationship with Indiana’s Division of Aging and are partners in supporting family caregivers.