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Trinity Health begins major restructuring around its move to standardized billing system

February 07, 2019 / Tina Reed

Catholic health giant Trinity Health is making some big changes to centralize its billing processes. The Livonia, Michigan-based health system announced it is making immediate long term change to its patient billing processes by replacing its current EHR and revenue cycle applications with a single common platform and its related applications. It is also creating centralized patient billing service centers — in Kentwood, Michigan, in Farmington Hills, Michigan, and in Columbus, Ohio—to serve its health system facilities across 22 states. The change will result in workforce restructuring with about 1,650 employees facing relocation or the loss of their job. Trinity said the changes are aimed at improving patient experiences and efficiency. It is part of a broader EHR switch announced in 2018 in which Trinity recorded impairment charges of $107.8 million tied to its decision to move to a single electronic health record and revenue cycle management system platform.