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How to make healthcare more like Amazon? It comes down to data and payer-provider collaboration

February 01, 2019 / Heather Landi

Anyone who has used an e-commerce site like Amazon knows how easy it is to get what you want—sometimes within hours—with the click of a button. With its phone calls, long waits for appointments and yet more waiting at the doctor's office, healthcare strikes a stark contrast. And executive leaders at healthcare providers and payers are well aware of the gap. From wearable devices to apps, the healthcare industry is buzzing with strategies to deliver a more “Amazon-like” personalized and simplified patient experience. But plenty of barriers remain, according to a panel of executives from some of the top healthcare providers, payers and digital health startups in New York City.